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Coping with large disruptions in the payment system: stakeholder experience from stakeholder workshops and computer based simulation gaming exercises
Linköping University.
Linköping University.
Mid Sweden University.
Mid Sweden University.
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2020 (English)In: Proceedings of the 2020 the 3rd International Conference on Computers in Management and Business (ICCMB 2020) Session - Computer and Mobile Technology, New York: Association for Computing Machinery (ACM), 2020, p. 141-145Conference paper, Published paper (Refereed)
Abstract [en]

In this paper, we describe a work in progress where a mixed methods approach is used to increase insight into what kind of consequences a temporal disruption or total breakdown of the payment system creates for a large variety of societal actors and to increase insight in how their collaborative behaviour can be guided to be more resilient. This approach includes data from different types of data collections; workshop with high-level decisionmakers from involved sectors, interviews with citizens, representatives from the fuel, foods, and finance sectors, as well as experiences from 15 simulation game exercises with stakeholders. The triangulated and aggregated outcomes of the different data collections resulted in a set of recommendations on how to cope with disruptions in the card payment system.

Place, publisher, year, edition, pages
New York: Association for Computing Machinery (ACM), 2020. p. 141-145
Keywords [en]
Resilience, Payment system, simulation gaming exercises
National Category
Information Systems
Research subject
Information Systems
Identifiers
URN: urn:nbn:se:his:diva-18438DOI: 10.1145/3383845.3383862Scopus ID: 2-s2.0-85096036839ISBN: 978-1-4503-7677-8 (print)OAI: oai:DiVA.org:his-18438DiVA, id: diva2:1429601
Conference
3rd International Conference on Computers in Management and Business (ICCMB 2020), January 31-February 2, 2020, Tokyo, Japan
Funder
Swedish Civil Contingencies Agency, 2016-3046Available from: 2020-05-12 Created: 2020-05-12 Last updated: 2020-11-30Bibliographically approved

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van Laere, Joeri

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • apa-cv
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf