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Community resilience towards disruptions in the payment system
Linköping University, Sweden.
Linköping University, Sweden.
University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre. (Informationssystem (IS), Information Systems)ORCID iD: 0000-0003-0488-6841
Linköping University, Sweden.
2019 (English)In: Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management / [ed] Z Franco, J.J. González, J. H. Canós, Valencia, Spain: ISCRAM, 2019, Vol. 16, p. 1070-1076Conference paper, Published paper (Refereed)
Abstract [en]

This paper presents a study where nine Swedish citizens were interviewed about their concerns and expectations, from a customer perspective, in relation to a 10 day disruption in the payment system. The purpose of the study was to understand the customer’s perspective in order to provide input to the development of a simulation environment. This simulation environment aims at allowing different stakeholders to experience how a disruption in the payment system affects the local community and thereby create understanding of how resilience is built and affected. The research questions were: What do customers expect to get access to? When? What are customers prepared for? How does this differ among different customer groups? The results indicate some understanding of how such a crisis affects the local community and what the informants expects to happen. The respondents represented a diversity of socio-economic backgrounds from rural and urban parts of the municipality.

Place, publisher, year, edition, pages
Valencia, Spain: ISCRAM, 2019. Vol. 16, p. 1070-1076
Series
Proceedings of ISCRAM the International Conference on Information Systems for Crisis Response and Management, ISSN 2411-3387 ; 16
Keywords [en]
Community resilience, customer perspective, payment system, crisis management
National Category
Information Systems, Social aspects
Research subject
Information Systems
Identifiers
URN: urn:nbn:se:his:diva-17047ISBN: 978-84-09-10498-7 (print)OAI: oai:DiVA.org:his-17047DiVA, id: diva2:1323846
Conference
16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019), Valencia, Spain, May 19-22, 2019
Projects
CCRAAAFFFTING
Funder
Swedish Civil Contingencies Agency, 2016-3046Available from: 2019-06-12 Created: 2019-06-12 Last updated: 2019-09-30Bibliographically approved

Open Access in DiVA

Berggren_etal_ISCRAM2019_1788(700 kB)17 downloads
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Berggren_etal_ISCRAM2019_1788

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van Laere, Joeri

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf