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Data Access and Data Quality Challenges of Self Service Business Intelligence
University of Skövde, The Informatics Research Centre. University of Skövde, School of Informatics. (Information Systems)
University of Skövde, The Informatics Research Centre. University of Skövde, School of Informatics. (Information Systems)ORCID iD: 0000-0003-0488-6841
2019 (English)In: Proceedings of the 27th European Conference on Information Systems (ECIS) / [ed] Paul Johannesson, Pär Ågerfalk, Remko Helms, Association for Information Systems, 2019Conference paper, Published paper (Refereed)
Abstract [en]

Self-service Business Intelligence (SSBI) is an upcoming trend that allows non-technical casual users to use BI in a self-reliant manner without the support of technical power users. Many organisations struggle to utilize the potential of SSBI and experience data-related and user-related SSBI implemen- tations challenges. This study aimed at exploring data-related SSBI challenges by conducting and analysing a total of 30 qualitative interviews with 5 BI consultants and 10 customer representatives involved in 2 SSBI implementation project teams. Analysis of the interviews revealed five challenges related to “Access and use of data” and four challenges related to “Data quality” that differ consid- erably from SSBI challenges commonly discussed in literature. Awareness of these challenges can help practitioners to avoid unnecessary obstacles when implementing and using SSBI. They can also guide SSBI researchers to simplify the implementation process of SSBI.

Place, publisher, year, edition, pages
Association for Information Systems, 2019.
Keywords [en]
Self-Service Business Intelligence, Challenges, Data Access, Data Quality
National Category
Information Systems
Research subject
Information Systems
Identifiers
URN: urn:nbn:se:his:diva-16935ISBN: 978-1-7336325-0-8 (print)OAI: oai:DiVA.org:his-16935DiVA, id: diva2:1319651
Conference
27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019
Note

Research paper

Available from: 2019-06-03 Created: 2019-06-03 Last updated: 2019-06-18Bibliographically approved

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Lennerholt, Christianvan Laere, Joeri

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf