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Distriktssköterskors erfarenheter av att arbeta personcentrerat vid telefonrådgivning: En kvalitativ studie
University of Skövde, School of Health and Education.
University of Skövde, School of Health and Education.
2019 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesisAlternative title
District nurses´ experiences of working person-centered through                                  telephone triage : A qualitative study (English)
Abstract [sv]

Bakgrund: Telefonrådgivning är en vårdform som ökar i Sverige och ställer högre krav på hälso- och sjukvården att kunna möta patientens behov. Målsättningen med telefonrådgivning var att patienten skulle motta rådgivning anpassad utifrån dennes symtom eller vård inom rätt vårdnivå.

Syfte: Syftet med studien var att beskriva distriktssköterskors erfarenheter av att arbeta personcentrerat vid telefonrådgivning inom primärvård

Metod: Studien utgick från en kvalitativ metod med en induktiv ansats. Semistrukturerade intervjuer med öppna frågor användes i genomförandet av studiens datainsamling och totalt intervjuades nio distriktssköterskor.

Resultat: Resultatet presenterades utifrån tre kategorier ”Förutsättningar som främjar att arbeta personcentrerat”, ”Strategier som främjar att arbeta personcentrerat” och ”Utmaningar i att arbeta personcentrerat”. Utifrån kategorierna skapades åtta underkategorier.

Konklusion: Distriktssköterskorna beskrev arbetet med personcentrerad vård vid telefonrådgivning som en svår och komplex arbetsuppgift. Det som skapade förutsättningar för att arbeta personcentrerat var att inneha en bred kunskap, erfarenhet och goda kommunikativa färdigheter. Distriktssköterskorna behövde därför erbjudas kontinuerlig utbildning med uppdaterad kunskap inom ämnet. Den personcentrerade vården främjades genom att bilda ett partnerskap med patienten, som också beskrevs som den mest centrala delen inom personcentrerad vård.

Abstract [en]

Background: Telephone triage is a form of care that is growing in Sweden and request a demand on the healthcare system to able to meet patient’s growing needs. The main purpose of telephone triage was for the patient to received counseling fitted for his or hers needs and symptoms.

Aim: The aim was to describe the experiences of district nurses´ dealing with person-centered care within telephone triage in primary care.

Method: The study was based on a qualitative method with an inductive approach. Data was collected through semi-structured interviews with open questions. Nine district nurses´ were interviewed.

Results: The result was presented on the basis of three categories: “Prerequisites that promotes working person-centered”, “Strategies that promotes working person-centered” and “Challenges in working with person-centered care”. Based on these categories, eight subcategories were made.

Conclusion: The district nurses´ described that working with personcentred care by telephone triage was a complex task. The conditions for working person-centered were created by knowledge, experience and communication skills. Therefore, the district nurses´ were offered education on a regular basis and updated knowledge within the subject. The most effective way to promote person-centred care was by forming a partnership with the patient, which was the central part in person-centred care.

Place, publisher, year, edition, pages
2019. , p. 32
Keywords [en]
communication, district nurses, person-centred care, primary care, telephone triage
Keywords [sv]
distriktssköterskor, kommunikation, personcentrerad vård, primärvård, telefonrådgivning
National Category
Nursing
Identifiers
URN: urn:nbn:se:his:diva-16905OAI: oai:DiVA.org:his-16905DiVA, id: diva2:1317476
Subject / course
Nursing/Nursing Science
Educational program
Primary Health Care - Specialist Nursing Programme
Supervisors
Examiners
Available from: 2019-05-23 Created: 2019-05-22 Last updated: 2019-05-23Bibliographically approved

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CiteExportLink to record
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