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Stakeholder theory for the E-government context: Framing a value-oriented normative core
University of Skövde, The Informatics Research Centre. University of Skövde, School of Informatics. (Information Systems)ORCID iD: 0000-0002-7858-9471
University of Agder, Kristiansand, Norway.
University of Agder, Kristiansand, Norway.
2018 (English)In: Government Information Quarterly, ISSN 0740-624X, E-ISSN 1872-9517, Vol. 35, no 3, p. 362-374Article in journal (Refereed) Published
Abstract [en]

Despite substantial investments in ICT in the public sector over the past decades, it has been hard to achieve consistent benefits. One reason for the difficulties is the gap between the expectations of key stakeholders (such as governments, businesses and citizens) and project outcomes. Though normative, descriptive and instrumental aspects of stakeholder theory have been influential in explaining stakeholder interests and relationships in the management field, e-Government researchers have rather neglected the normative core of the theory. We show how value theory can improve normative foundations in this area to provide a focused analysis of four e-Government projects. We use a multiple case study approach to study the values of salient stakeholders, demonstrating how the combination of value theory and stakeholder theory provides greater explanatory power than either of the theories in isolation. Our work shows how stakeholders´ interests are bound to generic value positions and allow us to formulate implications for research and practice.

Place, publisher, year, edition, pages
Elsevier, 2018. Vol. 35, no 3, p. 362-374
Keywords [en]
E-government, Value, Stakeholder theory, Public values, Multiple case study, Normative core
National Category
Information Studies
Research subject
Information Systems
Identifiers
URN: urn:nbn:se:his:diva-15898DOI: 10.1016/j.giq.2018.06.005ISI: 000442188400002Scopus ID: 2-s2.0-85049332081OAI: oai:DiVA.org:his-15898DiVA, id: diva2:1229512
Available from: 2018-06-30 Created: 2018-06-30 Last updated: 2018-09-11

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Rose, Jeremy

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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf