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Patient involvement 2.0: Experience-based co-design supported by action research
Department of Quality and Patient safety, Skaraborg’s Hospital, Sweden / Centre for Healthcare Improvement, Chalmers University of Technology, Sweden.
University of Skövde, School of Business. University of Skövde, Enterprises for the Future. (Medarbetarskap och Organisatorisk resiliens (FORE), Followership and Organizational Resilience)ORCID iD: 0000-0002-1989-2745
2017 (English)In: Action Research, ISSN 1476-7503, E-ISSN 1741-2617Article in journal (Refereed) Epub ahead of print
Abstract [en]

Strong professionals who influence the development of healthcare services have dominated healthcare organizations for many years. However, this dominance has been challenged recently through patient involvement. One method of achieving patient involvement is experience-based co-design (EBCD), in which patients and healthcare professionals work together to improve care. Patient involvement has considerable potential, but also presents certain challenges. This article addresses these challenges using experiences from patients and healthcare professionals who participated in two action research (AR) projects that aimed to improve patient experienced quality using EBCD. The paper shows that patient involvement in quality improvements challenge the traditional roles of professionals and patients. The role as codesigner embraces new perspectives for healthcare professionals that force them to step out of their comfort zone. Accordingly, healthcare professionals are able to view patients as equal partners in improvement work. Reflecting dialogues offered eye-opening stories for patients and healthcare professionals that enabled them to construct a common picture of care. This study contributes to earlier research that argues that an AR approach can strengthen important values for EBCD projects. The findings show that the combination of EBCD and AR is a promising approach to address the challenges of patient involvement in healthcare improvement.

Place, publisher, year, edition, pages
Sage Publications, 2017.
Keywords [en]
patient involvement, expreience-based co-design, action research, improvements, pediatrics, professions
National Category
Business Administration
Research subject
Followership and Organizational Resilience
Identifiers
URN: urn:nbn:se:his:diva-14391DOI: 10.1177/1476750317723965OAI: oai:DiVA.org:his-14391DiVA, id: diva2:1156305
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2015-00822Available from: 2017-11-11 Created: 2017-11-11 Last updated: 2018-03-07Bibliographically approved

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Andersson, Thomas

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
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  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
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