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Patienten upplevelse av bemötande på akutmottagning: En litteraturstudie
University of Skövde, School of Health and Education.
University of Skövde, School of Health and Education.
2017 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Patients experience of the encounter at the emergency department : A literature study (English)
Abstract [sv]

Bakgrund: I dagens samhälle är det många människor som söker sig till akutmottagningen av olika orsaker. På grund av den stora mängden patienter kan arbetsbelastningen bli hög för vårdpersonalen, och de kan därför tvingas prioritera medicinska aspekter före de psykologiska behoven. Patienterna kan därför uppleva mötet på akutmottagningen som okänsligt.

Syfte: Syftet är att undersöka patienters upplevelse av bemötande från vårdare på akutmottagning.

Metod: Litteraturstudie.

Resultat: Resultatet visar på fyra övergripande teman: det första mötet på akutmottagningen, bra bemötande, dåligt eller bristande bemötande och informationens betydelse för patienten.

Diskussion: I diskussionen beskrivs bland annat patienters upplevelse av bemötande i förhållande till begreppet livsvärld, men även hur informationen och väntetiden kan påverka patientens vistelse på akutmottagningen.

Konklusion: De flesta patienter uttrycker tillfredsställelse över bemötandet och informationen som de får i första mötet på akutmottagningen. Efter det akuta skedet upplever dock många patienter att informationen och bemötandet fallerar och blir sämre.

Abstract [en]

Background: In todays society many people are seeking care at the emergency department for different reasons. The caregivers are because of the pressured workload, forced to prioritize the patient's medical issues over their psychological needs. Therefor in an urgent situation the patients can perceive the care as insensitive.

Aim: the aim was to describe patients perception of the interpersonal encounter with caregivers in the emergency department.

Method: literature study.

Result: The result shows four overall themes: the first encounter at the emergency department, patient perception of good encounter with caregivers, bad or lack of encounter from the caregivers and the informations meaning for the patients.

Discussion: In the discussion patients experience of treatment is described in contrast to the concept of life-world. Furthermore the importance of information and how waiting times affect the experience is illustrated.

Conclusion: Most patients express satisfaction with the response and the information that they receive in the first meeting at the emergency department. However after the acute stage many patients express that the information and treatment doesn’t maintain the same standard as before. 

Place, publisher, year, edition, pages
2017. , 37 p.
Keyword [en]
caregiver, emergency department, encounter, patients, perception
Keyword [sv]
akutmottagning, bemötande, patienter, upplevelse, vårdare
National Category
Nursing
Identifiers
URN: urn:nbn:se:his:diva-13537OAI: oai:DiVA.org:his-13537DiVA: diva2:1092082
Subject / course
Nursing/Nursing Science
Educational program
Nursing - Study Programme
Supervisors
Examiners
Available from: 2017-05-02 Created: 2017-04-30 Last updated: 2017-05-02Bibliographically approved

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CiteExportLink to record
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