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Patienters erfarenheter av sjuksköterskors bemötande på akutmottagningen: En litteraturöversikt
University of Skövde, School of Health and Education.
University of Skövde, School of Health and Education.
2016 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Patients’ experiences of the nurse’s encounter at emergency departments : A literature review (English)
Abstract [sv]

Bakgrund: Akutmottagningen är dit akut sjuka eller skadade människor söker sig med sina symtom. Det kan vara allt från en traumatisk- till en livshotande situation. Patienter triageras efter standardiserade metoder där patienter bedöms efter sina symtom. God kommunikation och information har en stor betydelse för tillfrisknandet, välbefinnandet och hälsan. Bemötandet och omhändertagandet räknas som en av de grundläggande aspekterna där patienters initiala behov av vård tillgodoses. Trots det fick Inspektionen för vård och omsorg under år 2015, 515 anmälningar beträffande bemötande. Syfte: Syftet var att beskriva patienters erfarenheter av sjuksköterskors bemötande på akutmottagningen. Metod: En litteraturöversikt där totalt elva artiklar inkluderats, varav nio artiklar med en kvalitativ utgångspunkt och två med en kvantitativ utgångspunkt. Resultat: Sammanställs i fyra övergripande kategorier; Information och kommunikation mellan sjuksköterska och patient, patienters erfarenhet beträffande väntetiderna, patienters erfarenhet av sjuksköterskors bemötande och känslan av att vara ett objekt. Konklusion: Information- och kommunikationsbristen ligger till grund för patienters negativa inställning till akutmottagningen och bör belysas fortsättningsvis i framtida studier.

Abstract [en]

Background: The emergency department is where people with acute and non-urgent care goes to with their symptoms. It can include everything from trauma- to a life threatening situation. Patients goes through the triage by standardized methods in which the patients are assessed for their symptoms. Good communication and information are important for the patient’s recovery, well-being and health. The encounter and caretaking is considered as one of the basic aspects where the patient’s initial needs of care have to be satisfied. However, during 2015 the health and social care inspectorate (IVO) got 515 reports concerning encounter and treatment. Aim: The aim of the study was to describe Patients’ experiences of the nurse’s encounter at emergency departments Method: A literature review was made containing eleven scientific articles with both a qualitative and a quantitative basis. Nine of these had a qualitative basis and two had a quantitative basis. Results: The results are compiled in four categories: Information and communication between nurse and patient, patient’s experiences regarding waiting times, patient’s experiences of nurses encounter and the feeling of beeing an object. Conclusion: The lack of information and communication is the foundation of patient’s negative attitude towards the acute care. 

Place, publisher, year, edition, pages
2016. , 24 p.
Keyword [en]
Caretaking, emergency department, encounter, experiences, nurse, patient
Keyword [sv]
Akutmottagning, bemötande, erfarenheter, omhändertagande, patient, sjuksköterska.
National Category
Nursing
Identifiers
URN: urn:nbn:se:his:diva-13347OAI: oai:DiVA.org:his-13347DiVA: diva2:1069886
Subject / course
Nursing/Nursing Science
Educational program
Nursing - Study Programme
Supervisors
Examiners
Available from: 2017-04-18 Created: 2017-01-31 Last updated: 2017-04-18Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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