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Interruptions in the wild: portraying the handling of interruptions in manufacturing from a distributed cognition lens
University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre. (Interaction Lab)ORCID iD: 0000-0003-0159-9628
University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre. (Interaction Lab)ORCID iD: 0000-0003-0946-7531
University of Skövde, School of Engineering Science. University of Skövde, The Virtual Systems Research Centre. (Användarcentrerad produktdesign, User Centred Product Design)ORCID iD: 0000-0002-8369-5471
2017 (English)In: Cognition, Technology & Work, ISSN 1435-5558, E-ISSN 1435-5566, Vol. 19, no 1, 85-108 p.Article in journal (Refereed) Published
Abstract [en]

This paper presents a study examining interruptionsin the wild by portraying the handling of interruptionsin manufacturing from a distributed cognitionlens. By studying how interruptions occur and are handledin the daily activities of a work team at a large foundry forcasting heavy diesel engines, we highlight situations whenthe propagation, transformation, and representation ofinformation are not supported by prescribed work processesand propose recommendations for how this can beamended. The study was conducted by several visits to theaforementioned factory with cognitive ethnography as thebasis for the data collection. The focus was on identifyinginterruptions and analysing these through a distributedcognition framework as an initial step towards studyinginterruptions in a manufacturing environment. The keyfindings include the identification of three, previouslyundefined, types of interruptions and the conclusion thatinterruptions do indeed affect the distributed workload ofthe socio-technical system and thus the overall productionperformance at the casting line.

Place, publisher, year, edition, pages
Springer, 2017. Vol. 19, no 1, 85-108 p.
Keyword [en]
Manufacturing, Interruptions, Distributed cognition, Cognitive ethnography
National Category
Other Engineering and Technologies not elsewhere specified
Research subject
Technology; Interaction Lab (ILAB); User Centred Product Design
Identifiers
URN: urn:nbn:se:his:diva-13272DOI: 10.1007/s10111-016-0399-6ISI: 000394999300006Scopus ID: 2-s2.0-85007170452OAI: oai:DiVA.org:his-13272DiVA: diva2:1060676
Funder
EU, FP7, Seventh Framework Programme, 314350
Available from: 2016-12-29 Created: 2016-12-29 Last updated: 2017-04-18Bibliographically approved

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Andreasson, RebeccaLindblom, JessicaThorvald, Peter
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CiteExportLink to record
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Citation style
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