Lack of time due to daily problems in need of attention restrains proper assessments of improvement opportunities. There is neither proper support at hand to deal with the dynamic complexity of human activity and systems in use. This paper explores if system dynamics simulation can be used to model tooling problems on a management problem level at a manufacturer and evaluates its use. System dynamics is a methodology designed to aid understanding of dynamically complex problems and increases decision making impact. The results focus on the achieved models which prove to have sense behaviour despite lack of thorough data. In conclusion the applied method provides with an analysis of complex problem situations applicable for a decision support, otherwise performed through good guessing. Main characteristics from reality have been included in model and an experimental laboratory to test future policies on achieved.