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Performance measurement follow-up supporting continuous improvements in manufacturing companies: a systematic review
Högskolan i Skövde, Institutionen för ingenjörsvetenskap. Högskolan i Skövde, Forskningscentrum för Virtuella system. (Produktion och automatiseringsteknik)ORCID-id: 0000-0001-6689-0403
Högskolan i Jönköping.
Högskolan i Skövde, Institutionen för ingenjörsvetenskap. Högskolan i Skövde, Forskningscentrum för Virtuella system. (Produktion och automatiseringsteknik)ORCID-id: 0000-0003-3973-3394
2015 (Engelska)Ingår i: 22nd EurOMA conference: Operations management for sustainable competitiveness / [ed] Gerald Reiner, 2015Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

Performance measurement has been paid a lot of attention. This paper provides a systematic review of existing research in performance measurement follow-up, which so far has been less treated. The paper suggests a categorization of the follow-up phase into the performance measurement system, input to and output from the system, and operational activities. It is concluded that there is a lack of research concerning the operational activities in the follow-up phase. It is also concluded that most of the research concerning follow-up of performance measurement does not support continuous improvement explicitly, but concerns performance measurement follow-up in general.

Ort, förlag, år, upplaga, sidor
2015.
Nyckelord [en]
performance measurement, continuous improvement, manufacturing
Nationell ämneskategori
Produktionsteknik, arbetsvetenskap och ergonomi
Forskningsämne
Teknik; Produktion och automatiseringsteknik
Identifikatorer
URN: urn:nbn:se:his:diva-11328ISBN: 978-2-9700901-2-0 (tryckt)OAI: oai:DiVA.org:his-11328DiVA, id: diva2:845007
Konferens
22nd EurOMA conference
Tillgänglig från: 2015-08-10 Skapad: 2015-08-10 Senast uppdaterad: 2018-03-29Bibliografiskt granskad
Ingår i avhandling
1. Communicating performance measures: Supporting continuous improvement in manufacturing companies
Öppna denna publikation i ny flik eller fönster >>Communicating performance measures: Supporting continuous improvement in manufacturing companies
2017 (Engelska)Licentiatavhandling, sammanläggning (Övrigt vetenskapligt)
Abstract [en]

Manufacturing enterprises are a key driver of economic growth (Eurostat, 2016). Implementing continuous improvement (CI) is commonly used to increase competitiveness (Hyland et al., 2007), but despite the well-known theory of CI, many manufacturing companies fail in implementing it (Bhasin, 2012; Nordin et al., 2012; Tiwari et al., 2007).

An identified critical success factor in CI implementation is the evaluation of performance, including the performance evaluation system itself, the linkage between targets at different company levels, and continual evaluation of performance (Bakås et al., 2011; Scherrer-Rathje et al., 2009; Ukko et al., 2009). Another critical success factor in CI implementation is the communication of performance measures (Bakås et al., 2011; Ukko et al., 2009).

This research explores the communication of performance measures. The aim is to support CI by improving the communication of performance measures, and to this end, this thesis concentrates on identifying the main challenges in the communication of performance measures supporting CI. The research scope is manufacturing companies in general, and manufacturing SMEs in particular. The relevant literature concerning the communication of performance measures in manufacturing companies is identified and summarized. Also, current practice is explored, focusing on how performance measures are communicated in manufacturing companies, and whether and how the communication supports CI. This has been done to identify divergences between current practice and theory. Finally, theory and empirical findings are synthesized to identify some of the main challenges to be addressed in order to succeed in CI.

The main task is to support CI efforts in manufacturing SMEs, eliminating the identified divergences in the communication of performance measures by adapting these measures to these manufacturing SMEs. These challenges can be summarized as follows: 

- using both financial performance measures as well as objective and subjective, non-financial performance measures  - aligning performance measures with strategy and targets  - integrating all performance measure communication, as related to both daily performance and CI, in the same communication loop.  - forming two-way communication channels between managers and operators  - aligning oral and written communication channels  - exploring how information systems can facilitate the communication of performance measures  - using and optimizing the visual communication of performance measures

Ort, förlag, år, upplaga, sidor
Skövde: University of Skövde, 2017. s. 168
Serie
Dissertation Series ; 18
Nyckelord
Communication, performance measures, manufacturing, continuous improvement
Nationell ämneskategori
Produktionsteknik, arbetsvetenskap och ergonomi
Forskningsämne
Produktion och automatiseringsteknik
Identifikatorer
urn:nbn:se:his:diva-13812 (URN)978-91-982690-9-3 (ISBN)
Presentation
2017-08-30, Spegeln, Högskolan i Skövde, Kanikegränd 1C, Skövde, 13:00 (Engelska)
Opponent
Handledare
Anmärkning

I avhandlingen ingår även följande publikationer:

Larsson, C., Strand, M., Persson, A., & Syberfeldt, A., 2017. Communicating continuous improvement in manufacturing SMEs: Divergences between current practice and theory. Published at PMAA 2017 Conference “New Approaches, Changed Understandings”. Dunedin, New Zeeland, 2017.

Larsson, C., 2017. How to visualize performance measures in a manufacturing SME. Accepted for publication in Measuring Business Excellence.

Larsson, C., & Syberfeldt, A., 2016. Communicating performance measures - current practice in manufacturing SMEs. Submitted to International Journal of Productivity and Performance Management.

Tillgänglig från: 2017-06-22 Skapad: 2017-06-21 Senast uppdaterad: 2019-04-23Bibliografiskt granskad

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Larsson, CarinaSyberfeldt, Anna

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Produktionsteknik, arbetsvetenskap och ergonomi

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