Business intelligence has fundamentally changed how companiesconduct their business. In literature, the focus has been on volume-operationcompanies that provide services to millions of customers. In contrast, complexsystemscompanies have fewer customers and pursue customer needs byproviding more customized products and services. This paper presents the resultsof a case study conducted at a complex-systems company, with the overall aim toidentify how complex-systems companies may take advantage of businessintelligence. A framework was used to measure business intelligence maturity ofthe company. In addition, we also explain the current maturity level of the casecompany,based on critical factors for success adopted from the literature. Indoing so, we also contribute on important details regarding factors that must beconsidered by organizations, in order to leverage their analytical capability.Finally, we also propose topics that need to be further investigated, in order toincrease current knowledge regarding BI usage and maturity in complex-systemscompanies.