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Avoiding lock-in effects through obtaining all necessary licences before use of a SaaS solution in a public sector organisation
University of Skövde, School of Informatics. University of Skövde, Informatics Research Environment. (Software Systems Research Group (SSRG))ORCID iD: 0000-0002-2825-135X
University of Skövde, School of Informatics. University of Skövde, Informatics Research Environment. (Software Systems Research Group (SSRG))ORCID iD: 0000-0003-2700-2535
University of Skövde, School of Informatics. University of Skövde, Informatics Research Environment. Moorcrofts LLP, Marlow, UK. (Software Systems Research Group (SSRG))ORCID iD: 0000-0002-1001-0283
ACF Legal Intl AB, Sweden.
2023 (English)In: European Journal of Law and Technology, E-ISSN 2042-115X, Vol. 14, no 1Article in journal (Refereed) Published
Abstract [en]

With increased adoption and use of cloud-based software-as-a-service (SaaS) solutions from international providers many public sector organisations expose themselves to a dependency on specific providers and a range of different lock-in effects. The article reports from a case study which investigated how a large Swedish public sector organisation addressed licensing issues and lock-in effects during adoption and use of a SaaS solution (Microsoft 365). The study identifies problematic licensing issues and presents a legal analysis related to the organisational implementation of the SaaS solution in the specific organisation. Findings show that the organisation has failed to successfully obtain all necessary licences and all necessary rights which would allow for long-term maintenance of all its digital assets independently of the SaaS solution currently in use.

Place, publisher, year, edition, pages
2023. Vol. 14, no 1
National Category
Computer and Information Sciences Software Engineering
Research subject
Software Systems Research Group (SSRG)
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URN: urn:nbn:se:his:diva-23719OAI: oai:DiVA.org:his-23719DiVA, id: diva2:1851988
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Available from: 2024-04-16 Created: 2024-04-16 Last updated: 2024-07-05Bibliographically approved

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Lundell, BjörnGamalielsson, JonasKatz, Andrew

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