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Use of Commercial SaaS Solutions in Swedish Public Sector Organisations under Unknown Contract Terms
University of Skövde, School of Informatics. University of Skövde, Informatics Research Environment. (Software Systems Research Group (SSRG))ORCID iD: 0000-0002-2825-135X
University of Skövde, School of Informatics. University of Skövde, Informatics Research Environment. (Software Systems Research Group (SSRG))ORCID iD: 0000-0003-2700-2535
University of Skövde, School of Informatics. University of Skövde, Informatics Research Environment. Moorcrofts LLP, Marlow, UK. (Software Systems Research Group (SSRG))ORCID iD: 0000-0002-1001-0283
ACF Legal International AB, Malmö, Sweden.ORCID iD: 0000-0003-1866-713X
2022 (English)In: Electronic Government: 21st IFIP WG 8.5 International Conference, EGOV 2022, Linköping, Sweden, September 6–8, 2022, Proceedings / [ed] Marijn Janssen; Csaba Csáki; Ida Lindgren; Euripidis Loukis; Ulf Melin; Gabriela Viale Pereira; Manuel Pedro Rodríguez Bolívar; Efthimios Tambouris, Cham: Springer Nature Switzerland AG , 2022, p. 73-92Conference paper, Published paper (Refereed)
Abstract [en]

Lawful and appropriate use of cloud-based globally provided Software-as-a-Service (SaaS) solutions by a public sector organisation (PSO) for data processing and maintenance of digital assets presupposes an investigation of all relevant contract terms. Having obtained, analysed, and filed all relevant contract terms when using a SaaS solution is a prerequisite for good administration. Identifying and obtaining all relevant contract terms for a SaaS solution involves significant obstacles which in practice may be impossible to overcome for each PSO. This paper addresses how PSOs investigate contract terms prior to adoption, and why PSOs use a globally provided SaaS solution without having identified and obtained all relevant contract terms. Through a review of responses to questions and public documents from Swedish PSOs we analysed how each PSO had investigated contract terms and licences for the Microsoft 365 (M365) solution prior to adoption and use of the solution in each PSO. We find that no PSO had investigated all relevant contract terms prior to use of M365, which implies that each PSO uses M365 under unknown contract terms. Further, we find that all PSOs use M365 for data processing of its digital assets under unknown contract terms and that each PSO has significant dependence and trust in its supplier.

Place, publisher, year, edition, pages
Cham: Springer Nature Switzerland AG , 2022. p. 73-92
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 13391
National Category
Public Administration Studies Information Systems, Social aspects Information Systems Other Computer and Information Science Law and Society Software Engineering
Research subject
Software Systems Research Group (SSRG)
Identifiers
URN: urn:nbn:se:his:diva-21741DOI: 10.1007/978-3-031-15086-9_6ISI: 000874748500006Scopus ID: 2-s2.0-85138008540ISBN: 978-3-031-15086-9 (electronic)ISBN: 978-3-031-15085-2 (print)OAI: oai:DiVA.org:his-21741DiVA, id: diva2:1691884
Conference
21st IFIP WG 8.5 International Conference, EGOV 2022, Linköping, Sweden, September 6–8, 2022
Funder
Knowledge Foundation
Note

CC BY 4.0

This research has been financially supported by the Swedish Knowledge Foundation (KK-stiftelsen) and participating partner organisations in the SUDO project. The authors are grateful for the stimulating collaboration and support from colleagues and partnerorganisations.

Available from: 2022-08-31 Created: 2022-08-31 Last updated: 2024-01-03Bibliographically approved

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Lundell, BjörnGamalielsson, JonasKatz, Andrew

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