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Cybersecurity and Digital Exclusion of Seniors: What Do They Fear?
University of Skövde, School of Informatics. University of Skövde, Informatics Research Environment. (Informationssystem (IS), Information Systems)ORCID iD: 0000-0002-8900-6139
University of Skövde, School of Informatics. University of Skövde, Informatics Research Environment. (Informationssystem (IS), Information Systems)ORCID iD: 0000-0003-2084-9119
University of Skövde, School of Informatics. University of Skövde, Informatics Research Environment. (Informationssystem (IS), Information Systems)ORCID iD: 0000-0001-5962-9995
2021 (English)In: Human Aspects of Information Security and Assurance: 15th IFIP WG 11.12 International Symposium, HAISA 2021, Virtual Event, July 7–9, 2021, Proceedings / [ed] Steven Furnell; Nathan Clarke, Cham: Springer, 2021, p. 12-21Conference paper, Published paper (Refereed)
Abstract [en]

The rapid development of digitalization has led to a more or less endless variety of ways for individuals to communicate and interact with the outside world. However, in order to take advantage of all the benefits of digitalization, individuals need to have the necessary skills. Seniors represent a group that, compared to other groups, lives in a digital exclusion to an excessive extent, mainly due to the fact that they lack the necessary knowledge to use digital technology and digital services. Based on empirical data collected from seniors partaking in digital training, we have analyzed their perceptions of why they and other seniors are digitally excluded. Our findings point out that a major barrier for seniors to be more digitally included is different variants of fear of using digital technology and digital services. The common denominator can be traced down the possibilities to be exposed to frauds, scams, viruses, and faulty handling, which in turn cause undesired consequences. Consequently, we propose a research agenda where digital training and digital inclusion measurements should be studied side by side with cybersecurity behavior. Thus, making cybersecurity a fundamental part of digital inclusion has the potential to minimize the fears identified in this research as inhibitors to technology adoption.

Place, publisher, year, edition, pages
Cham: Springer, 2021. p. 12-21
Series
IFIP Advances in Information and Communication Technology, ISSN 1868-4238, E-ISSN 1868-422X ; 613
Keywords [en]
Digital exclusion, Cybersecurity, Digital divide, Fear
National Category
Information Systems
Research subject
Information Systems
Identifiers
URN: urn:nbn:se:his:diva-20473DOI: 10.1007/978-3-030-81111-2_2ISI: 000763607200002Scopus ID: 2-s2.0-85112248784ISBN: 978-3-030-81111-2 (electronic)ISBN: 978-3-030-81110-5 (print)ISBN: 978-3-030-81113-6 (print)OAI: oai:DiVA.org:his-20473DiVA, id: diva2:1585336
Conference
15th IFIP WG 11.12 International Symposium on Human Aspects of Information Security and Assurance, HAISA 2021, Virtual Event, July 7–9, 2021
Available from: 2021-08-17 Created: 2021-08-17 Last updated: 2022-03-25Bibliographically approved

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Holgersson, JesperKävrestad, JoakimNohlberg, Marcus

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