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Understanding institutional work through social interaction in highly institutionalized settings: Lessons from public healthcare organizations
University of Skövde, School of Business. University of Skövde, Enterprises for the Future Research Environment. (Medarbetarskap och organisatorisk resiliens (FORE), Followership and Organizational Resilience)ORCID iD: 0000-0002-1989-2745
University West, Trollhättan, Sweden.ORCID iD: 0000-0003-2476-4411
2020 (English)In: Scandinavian Journal of Management, ISSN 0956-5221, E-ISSN 1873-3387, Vol. 36, no 2, article id 101107Article in journal (Refereed) Published
Abstract [en]

The present study describes and analyses how social interactions between individual actors form institutionalwork in the highly institutionalized setting of healthcare organizations. Based on a qualitative case study, weaffirm that social interactions mainly form maintaining institutional work, thus primarily upholding the rigidityof healthcare organizations. Social interactions either preserve distance between different actors or prevent theirmutual influence, which decreases the effects of institutional complexity. However, when institutional work goesbeyond maintaining, social interaction is characterized by processes of claiming influence and granting influencebetween individual actors who adhere to different institutional logics, which allows effects of institutionalcomplexity. Such institutional work is contingent upon physicians’ strong power position, and granting influenceis likely to precede claiming influence.

Place, publisher, year, edition, pages
Elsevier, 2020. Vol. 36, no 2, article id 101107
Keywords [en]
Institutional work, Social interaction, Institutional logics, Healthcare, Institutional complexity, Physician
National Category
Business Administration
Research subject
Followership and Organizational Resilience
Identifiers
URN: urn:nbn:se:his:diva-18549DOI: 10.1016/j.scaman.2020.101107ISI: 000544324800006Scopus ID: 2-s2.0-85086469677OAI: oai:DiVA.org:his-18549DiVA, id: diva2:1443378
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2015-0082AFA Insurance, 110159Available from: 2020-06-18 Created: 2020-06-18 Last updated: 2020-11-02Bibliographically approved

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Andersson, ThomasGadolin, Christian

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  • apa
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