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Providing healthcare through “value shops”: impact on professional fulfilment for physicians and nurses
University West, Trollhättan, Sweden / Chalmers University of Technology, Gothenburg, Sweden.ORCID iD: 0000-0003-2476-4411
University of Skövde, School of Business. University of Skövde, Enterprises for the Future Research Environment. Chalmers University of Technology, Gothenburg, Sweden. (Medarbetarskap och organisatorisk resiliens, Followership and organizational resilience (FORE))ORCID iD: 0000-0002-1989-2745
Chalmers University of Technology, Gothenburg, Sweden.
Chalmers University of Technology, Gothenburg, Sweden.
2020 (English)In: International Journal of Health Governance, ISSN 2059-4631, Vol. 25, no 2, p. 127-136Article in journal (Refereed) Published
Abstract [en]

Purpose: The purpose of this paper is to empirically explore and demonstrate the ability of healthcare professionals to attain professional fulfilment when providing healthcare inspired by “value shops”. Design/methodology/approach: A qualitative case study incorporating interviews and observations was conducted. Findings: The empirical data suggest that the professional fulfilment of both physicians and nurses is facilitated when care is organized through “value shops”. Both groups of professionals state that they are able to return to their “professional core”. Originality/value: The beneficial outcomes of organizing healthcare inspired by the “value shop” have previously been explored in terms of efficiency and quality. However, the professional fulfilment of healthcare professionals when providing such care has not been explicitly addressed. Professional fulfilment is vital in order to safeguard high-quality care, as well as healthcare professionals' involvement and engagement in implementing quality improvements. This paper highlights the fact that care provision inspired by the “value shop” may facilitate professional fulfilment, which further strengthens the potential positive outcomes of the “value shop” when utilized in a healthcare setting. 

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2020. Vol. 25, no 2, p. 127-136
Keywords [en]
Healthcare, Resource integration, Value configuration, Value shop, article, doctor nurse relation, health care quality, human, interview, total quality management
National Category
Health Care Service and Management, Health Policy and Services and Health Economy Nursing Business Administration
Research subject
Followership and Organizational Resilience
Identifiers
URN: urn:nbn:se:his:diva-18401DOI: 10.1108/IJHG-12-2019-0081ISI: 000524464600001Scopus ID: 2-s2.0-85083069775OAI: oai:DiVA.org:his-18401DiVA, id: diva2:1425573
Available from: 2020-04-21 Created: 2020-04-21 Last updated: 2020-08-27Bibliographically approved

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Gadolin, ChristianAndersson, Thomas

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