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Theory-Based Design Principles for Digital Service Innovation
University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre. (Informationssystem (IS), Information Systems)ORCID iD: 0000-0002-7858-9471
University of Borås, Borås, Sweden.
University of Borås, Borås, Sweden.
University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre. (Informationssystem (IS), Information Systems)ORCID iD: 0000-0002-8900-6139
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2019 (English)In: e-Service Journal, ISSN 1528-8226, E-ISSN 1528-8234, Vol. 11, no 1, p. 1-30Article in journal (Refereed) Published
Abstract [en]

The article establishes theory-based design principles for constructing tools and methods for developing innovative digital services. The research method is developed from process advice offered for this task, in the context of design science. We define the objectives for the design task (solution objectives), identify and justify suitable kernel theories (service design, open innovation, service-dominant logic), and derive the principle normative elements of the chosen theories. Convergences and contradictions in the normative elements are analysed in relation to the method design task, and the prescriptive elements are synthesised into six core design principles. Implications for both the method design task, and research and practice in general are drawn.

Place, publisher, year, edition, pages
Indiana University Press, 2019. Vol. 11, no 1, p. 1-30
Keywords [en]
design principles, design science, service design, digital services, open innovation, service-dominant logic
National Category
Information Systems, Social aspects
Research subject
Information Systems
Identifiers
URN: urn:nbn:se:his:diva-17690DOI: 10.2979/eservicej.11.1.01OAI: oai:DiVA.org:his-17690DiVA, id: diva2:1351872
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ELDIGAvailable from: 2019-09-17 Created: 2019-09-17 Last updated: 2019-09-24Bibliographically approved

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Rose, JeremyHolgersson, JesperSöderström, Eva

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