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Designing Innovative Digital Services for Government: A Business Model Canvas Adaptation
University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre. (Informationssystem (IS), Information Systems)ORCID iD: 0000-0002-7858-9471
University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre. (Informationssystem (IS), Information Systems)ORCID iD: 0000-0002-8900-6139
University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre. (Informationssystem (IS), Information Systems)
2019 (English)In: Proceedings of the 27th European Conference on Information Systems (ECIS) / [ed] Paul Johannesson, Pär Ågerfalk, Remko Helms, Association for Information Systems, 2019, article id 11Conference paper, Published paper (Refereed)
Abstract [en]

E-government is not known for its progressive approach to the design of e-services. An action design research approach is taken for the development of a tool for helping e-service designers work in an innovative way. The theoretical grounding is in open service innovation, service-dominant logic and service design, and the research was conducted with the help of local government prac-titioners in Sweden. The resulting tool is an adaptation of the well-known business model canvas – the innovative digital service canvas. Other contributions include an approach to design science incorporating theory-based design principles, and the design principles themselves.

Place, publisher, year, edition, pages
Association for Information Systems, 2019. article id 11
Keywords [en]
digital services, e-services, innovation, action design research, design principles, business model canvas
National Category
Information Systems, Social aspects
Research subject
Information Systems
Identifiers
URN: urn:nbn:se:his:diva-17146ISBN: 978-1-7336325-0-8 (electronic)OAI: oai:DiVA.org:his-17146DiVA, id: diva2:1326087
Conference
27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019
Projects
Innoserve
Funder
Region Västra GötalandAvailable from: 2019-06-17 Created: 2019-06-17 Last updated: 2019-06-18Bibliographically approved

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fulltext(518 kB)31 downloads
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https://aisel.aisnet.org/ecis2019_rp/11/

Authority records BETA

Rose, JeremyHolgersson, JesperSöderström, Eva

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CiteExportLink to record
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Citation style
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Language
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Output format
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