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Community resilience towards disruptions in the payment system
Linköping University, Sweden.
Linköping University, Sweden.
Högskolan i Skövde, Institutionen för informationsteknologi. Högskolan i Skövde, Forskningscentrum för Informationsteknologi. (Informationssystem (IS), Information Systems)ORCID-id: 0000-0003-0488-6841
Linköping University, Sweden.
2019 (engelsk)Inngår i: Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management / [ed] Z Franco, J.J. González, J. H. Canós, Valencia, Spain: ISCRAM, 2019, Vol. 16, s. 1070-1076Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

This paper presents a study where nine Swedish citizens were interviewed about their concerns and expectations, from a customer perspective, in relation to a 10 day disruption in the payment system. The purpose of the study was to understand the customer’s perspective in order to provide input to the development of a simulation environment. This simulation environment aims at allowing different stakeholders to experience how a disruption in the payment system affects the local community and thereby create understanding of how resilience is built and affected. The research questions were: What do customers expect to get access to? When? What are customers prepared for? How does this differ among different customer groups? The results indicate some understanding of how such a crisis affects the local community and what the informants expects to happen. The respondents represented a diversity of socio-economic backgrounds from rural and urban parts of the municipality.

sted, utgiver, år, opplag, sider
Valencia, Spain: ISCRAM, 2019. Vol. 16, s. 1070-1076
Serie
Proceedings of ISCRAM the International Conference on Information Systems for Crisis Response and Management, ISSN 2411-3387 ; 16
Emneord [en]
Community resilience, customer perspective, payment system, crisis management
HSV kategori
Forskningsprogram
Informationssystem (IS)
Identifikatorer
URN: urn:nbn:se:his:diva-17047Scopus ID: 2-s2.0-85077739703ISBN: 978-84-09-10498-7 (tryckt)OAI: oai:DiVA.org:his-17047DiVA, id: diva2:1323846
Konferanse
16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019), Valencia, Spain, May 19-22, 2019
Prosjekter
CCRAAAFFFTING
Forskningsfinansiär
Swedish Civil Contingencies Agency, 2016-3046Tilgjengelig fra: 2019-06-12 Laget: 2019-06-12 Sist oppdatert: 2020-01-23bibliografisk kontrollert

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