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Collaborative Public Management: Coordinated Value Propositions among Public Service Organisations
Department of Technology Management and Economics, Centre for Healthcare Improvement, Chalmers University of Technology, Gothenburg, Sweden.
University of Skövde, School of Business. University of Skövde, Enterprises for the Future. Department of Technology Management and Economics, Centre for Healthcare Improvement, Chalmers University of Technology, Gothenburg, Sweden. (Medarbetarskap och Organisatorisk resiliens, Followership and Organizational Resilience (FORE))ORCID iD: 0000-0002-1989-2745
Department of Technology Management and Economics, Centre for Healthcare Improvement, Chalmers University of Technology, Gothenburg, Sweden.
University of Skövde, School of Business. University of Skövde, Enterprises for the Future. Department of Technology Management and Economics, Centre for Healthcare Improvement, Chalmers University of Technology, Gothenburg, Sweden. (Medarbetarskap och Organisatorisk resiliens, Followership and Organizational Resilience (FORE))ORCID iD: 0000-0003-2476-4411
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2020 (English)In: Public Management Review, ISSN 1471-9037, E-ISSN 1471-9045, Vol. 22, no 6, p. 791-812Article in journal (Refereed) Published
Abstract [en]

Drawing from collaborative public management, this article seeks to contribute topublic service logic by focusing on what precedes the public service user’s realizationof value: the value proposition. A new care model for elderly people with multiplechronic diseases shows that coordinators with an inter-organizational mission, ver-tical and horizontal supporting structures, trust established through relationships,and recognition of service systems’embeddedness in social systems are pivotal forthe ability of public service organizations to develop coordinated value propositions.The contribution to policy and practice is an increased understanding of a coherent,rather than fragmented, welfare system for users/citizens.

Place, publisher, year, edition, pages
Taylor & Francis, 2020. Vol. 22, no 6, p. 791-812
Keywords [en]
Collaborative public management, public service logic, value proposition, service system, social system
National Category
Business Administration
Research subject
Followership and Organizational Resilience
Identifiers
URN: urn:nbn:se:his:diva-16723DOI: 10.1080/14719037.2019.1604793ISI: 000530934800002Scopus ID: 2-s2.0-85065339674OAI: oai:DiVA.org:his-16723DiVA, id: diva2:1299410
Available from: 2019-03-26 Created: 2019-03-26 Last updated: 2020-05-20Bibliographically approved

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Andersson, ThomasGadolin, Christian

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