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Using Critical Incidents in Workshops to Inform eHealth Design
KTH Royal Institute of Technology, Stockholm, Sweden / TH Köln, Gummersbach, Germany.
FH Oberösterreich, Wels, Austria / TU Wien, Vienna, Austria.
Karlstad University Business School, Karlstad, Sweden.
SINTEF ICT, Oslo, Norway.
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2017 (English)In: Human-Computer Interaction – INTERACT 2017: 16th IFIP TC 13 International Conference Mumbai, India, September 25–29, 2017 Proceedings, Part I / [ed] Regina Bernhaupt, Girish Dalvi, Anirudha Joshi, Devanuj K. Balkrishan, Jacki O'Neill, Marco Winckler, Cham: Springer, 2017, p. 364-373Conference paper, Published paper (Refereed)
Abstract [en]

Demands for technological solutions to address the variety of problems in healthcare have increased. The design of eHealth is challenging due to e.g. the complexity of the domain and the multitude of stakeholders involved. We describe a workshop method based on Critical Incidents that can be used to reflect on, and critically analyze, different experiences and practices in healthcare. We propose the workshop format, which was used during a conference and found very helpful by the participants to identify possible implications for eHealth design, that can be applied in future projects. This new format shows promise to evaluate eHealth designs, to learn from patients' real stories and case studies through retrospective meta-analyses, and to inform design through joint reflection of understandings about users' needs and issues for designers.

Place, publisher, year, edition, pages
Cham: Springer, 2017. p. 364-373
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 10513
Keywords [en]
Method, Workshop format, Design, Development, eHealth, Critical incidents, Stakeholders, Reflective practice, Evaluation
National Category
Human Aspects of ICT Human Computer Interaction
Research subject
Information Systems
Identifiers
URN: urn:nbn:se:his:diva-16518DOI: 10.1007/978-3-319-67744-6_24ISI: 000452466200024Scopus ID: 2-s2.0-85030685097ISBN: 978-3-319-67744-6 (electronic)ISBN: 978-3-319-67743-9 (print)OAI: oai:DiVA.org:his-16518DiVA, id: diva2:1272857
Conference
16th IFIP TC 13 International Conference on Human-Computer Interaction (INTERACT), Mumbai, India, September 25-29, 2017
Available from: 2018-12-20 Created: 2018-12-20 Last updated: 2019-03-15Bibliographically approved

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Rexhepi, Hanife

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