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Using Critical Incidents in Workshops to Inform eHealth Design
KTH Royal Institute of Technology, Stockholm, Sweden / TH Köln, Gummersbach, Germany.
FH Oberösterreich, Wels, Austria / TU Wien, Vienna, Austria.
Karlstad University Business School, Karlstad, Sweden.
SINTEF ICT, Oslo, Norway.
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2017 (Engelska)Ingår i: Human-Computer Interaction – INTERACT 2017: 16th IFIP TC 13 International Conference Mumbai, India, September 25–29, 2017 Proceedings, Part I / [ed] Regina Bernhaupt, Girish Dalvi, Anirudha Joshi, Devanuj K. Balkrishan, Jacki O'Neill, Marco Winckler, Cham: Springer, 2017, s. 364-373Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

Demands for technological solutions to address the variety of problems in healthcare have increased. The design of eHealth is challenging due to e.g. the complexity of the domain and the multitude of stakeholders involved. We describe a workshop method based on Critical Incidents that can be used to reflect on, and critically analyze, different experiences and practices in healthcare. We propose the workshop format, which was used during a conference and found very helpful by the participants to identify possible implications for eHealth design, that can be applied in future projects. This new format shows promise to evaluate eHealth designs, to learn from patients' real stories and case studies through retrospective meta-analyses, and to inform design through joint reflection of understandings about users' needs and issues for designers.

Ort, förlag, år, upplaga, sidor
Cham: Springer, 2017. s. 364-373
Serie
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 10513
Nyckelord [en]
Method, Workshop format, Design, Development, eHealth, Critical incidents, Stakeholders, Reflective practice, Evaluation
Nationell ämneskategori
Mänsklig interaktion med IKT Människa-datorinteraktion (interaktionsdesign)
Forskningsämne
Informationssystem (IS)
Identifikatorer
URN: urn:nbn:se:his:diva-16518DOI: 10.1007/978-3-319-67744-6_24ISI: 000452466200024Scopus ID: 2-s2.0-85030685097ISBN: 978-3-319-67744-6 (digital)ISBN: 978-3-319-67743-9 (tryckt)OAI: oai:DiVA.org:his-16518DiVA, id: diva2:1272857
Konferens
16th IFIP TC 13 International Conference on Human-Computer Interaction (INTERACT), Mumbai, India, September 25-29, 2017
Tillgänglig från: 2018-12-20 Skapad: 2018-12-20 Senast uppdaterad: 2019-03-15Bibliografiskt granskad

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