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Understanding business employees' conditions for participating in public e-service development
Högskolan i Skövde, Institutionen för kommunikation och information. Högskolan i Skövde, Forskningscentrum för Informationsteknologi.ORCID-id: 0000-0002-8900-6139
Örebro University.
2012 (Engelska)Ingår i: Proceedings of the 20th European Conference on Information Systems (ECIS) / [ed] J. Pries-Heje et al, Association for Information Systems, 2012, s. Paper 24-Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

Today there is an increased interest in user participation in development of public e-services, since it is expected to bring similar value as it has done in other types of systems development. Existing research, however, has shown that introducing  user participation to public e-service development is associated with a number of challenges. In this paper we have explored three user participation schools, Participatory Design, User Centered Design and User Innovation, with regard to two challenges: a) businesses employees' current mandate and willingness to participate in public e-service development and b) business employees' ability to participate in public e-service development. Our interview results show that businesses employees do have mandate to participate and also want to do so. Moreover, business employees' ability to participate is high with respect to ICT knowledge but rather low with respect to knowledge regarding public authorities' business processes. In addition, their knowledge about laws and regulations that affect public authorities is limited. Altogether, this limits the possibilities to apply user participation schools, such as User Innovation, which rely on a high degree of user-responsibility in identifying problems and solutions.

Ort, förlag, år, upplaga, sidor
Association for Information Systems, 2012. s. Paper 24-
Nyckelord [en]
E-services, E-government, E-service development, User participation
Nationell ämneskategori
Data- och informationsvetenskap
Forskningsämne
Teknik
Identifikatorer
URN: urn:nbn:se:his:diva-6588Scopus ID: 2-s2.0-84905750439ISBN: 978-84-88971-54-8 (tryckt)OAI: oai:DiVA.org:his-6588DiVA, id: diva2:563817
Tillgänglig från: 2012-10-31 Skapad: 2012-10-31 Senast uppdaterad: 2019-09-24Bibliografiskt granskad
Ingår i avhandling
1. User Participation In Public e-service Development: Guidelines for including external users
Öppna denna publikation i ny flik eller fönster >>User Participation In Public e-service Development: Guidelines for including external users
2014 (Engelska)Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
Ort, förlag, år, upplaga, sidor
Skövde: University of Skövde, 2014. s. 135
Serie
Dissertation Series ; 5(2014)
Nyckelord
User participation, public e-service development, external users
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
Teknik; Informationssystem (IS)
Identifikatorer
urn:nbn:se:his:diva-10169 (URN)978-91-981474-5-2 (ISBN)
Disputation
2014-11-28, Hus G, sal 110, Skövde, 09:53 (Engelska)
Opponent
Handledare
Tillgänglig från: 2014-11-05 Skapad: 2014-11-05 Senast uppdaterad: 2023-02-17Bibliografiskt granskad

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Holgersson, Jesper

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Data- och informationsvetenskap

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