Högskolan i Skövde

The aim of this research is to study how the Swedish service sector measures and develops Human Capital. It consists on five parts. The first part will be compounded by the background, problem, purpose and limitations. We will detail the goal of the project; we will introduce the research question which we will answer at the end of the thesis. The second part deals with the Methodology; we will use the necessary methods in order to conduct properly this study. After that, in the third part, Theoretical Framework, we will develop the model in order to know how Human Capital is measured and developed, that is to say, the theoretical aspects of our research in order to acquire enough knowledge and from here, to be able to answer the research question. The fourth part will regard the Empirical Findings with the results of the questionnaire. Analysis will be the fifth part, where we will apply the theory studied in the previous part throughout the questionnaire. It will be based on making Conclusions, last part where we will answer the research question launched in the introduction.