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The Conceptual Confusion Around “e-service”: Practitioners' Conceptions
Högskolan i Skövde, Institutionen för informationsteknologi. Högskolan i Skövde, Forskningscentrum för Informationsteknologi. (Information Systems Research Group)
Högskolan i Skövde, Institutionen för informationsteknologi. Högskolan i Skövde, Forskningscentrum för Informationsteknologi. (Information Systems Research Group)ORCID-id: 0000-0002-8900-6139
Högskolan i Skövde, Institutionen för informationsteknologi. Högskolan i Skövde, Forskningscentrum för Informationsteknologi. (Information Systems Research Group)ORCID-id: 0000-0002-7554-2301
Section for Information Technology, University College of Borås, Sweden.
Vise andre og tillknytning
2015 (engelsk)Inngår i: Open and Big Data Management and Innovation: 14th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2015, Delft, The Netherlands, October 13-15, 2015, Proceedings / [ed] Marijn Janssen; Matti Mäntymäki; Jan Hidders; Bram Klievink; Winfried Lamersdorf; Bastiaan van Loenen; Anneke Zuiderwijk, Cham, Switzerland: Springer, 2015, s. 366-371Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

The e-service concept has been a central concern in many research and practitioner areas in recent years. There are expectations of citizens, customers, commercial companies and public organizations of what e-services are, their functionality and benefits. However, there is conceptual confusion that may hamper collaboration and research viability. This paper explores the conceptual vagueness and presents an empirical investigation of how the e-service concept is treated in practice, along with its kindred concept “IT service”. Results show that public and commercial organizations approach e-services differently, that translation problems can cause lack of comparability in research results, and that additional concepts may be introduced instead of e-service.

sted, utgiver, år, opplag, sider
Cham, Switzerland: Springer, 2015. s. 366-371
Serie
Lecture Notes in Computer Science, LNCS, ISSN 0302-9743, E-ISSN 1611-3349 ; 9373
Emneord [en]
Conceptual Confusion, Commercial Organizations, Kindred Concepts, Conceptual Vagueness, Public Organizations
HSV kategori
Forskningsprogram
Teknik; Informationssystem (IS)
Identifikatorer
URN: urn:nbn:se:his:diva-11611DOI: 10.1007/978-3-319-25013-7_29ISI: 000366756600029Scopus ID: 2-s2.0-84951869340ISBN: 978-3-319-25012-0 (tryckt)ISBN: 978-3-319-25013-7 (digital)OAI: oai:DiVA.org:his-11611DiVA, id: diva2:860727
Konferanse
14th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2015, Delft, The Netherlands, October 13–15, 2015
Merknad

Springer Nature Switzerland AG. Part of Springer Nature.

Tilgjengelig fra: 2015-10-13 Laget: 2015-10-13 Sist oppdatert: 2022-09-28bibliografisk kontrollert

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Söderström, EvaHolgersson, JesperAlenljung, Beatrice

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