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Organizing for Development Work in Healthcare Organizations: A study of Quality Methods for Reliable Care
Högskolan i Skövde, Institutionen för handel och företagande. Högskolan i Skövde, Forskningsspecialiseringen Framtidens Företagande. (Medarbetarskap och organisatorisk resiliens, Followership and Organizational Resilience (FORE))ORCID-id: 0000-0001-5718-0100
2015 (engelsk)Inngår i: 23rd Nordic Academy of Management Conference: 12-14 August 2015, 2015, s. 138-138Konferansepaper, Oral presentation with published abstract (Fagfellevurdert)
Abstract [en]

Healthcare professionals are involved in development work that is always present in healthcare organisations. They are required to participate when quality methods such as Lean and Six Sigma are introduced in hospitals’ clinical practises.

 

The purpose of this paper is to explore how development work in terms of providing reliable care are perceived by nurses and physicians when quality methods are implemented in clinical practises.

 

The data consist from in-depth, semi-structured interviews with seventeen nurses and ten physicians at two hospitals in western Sweden. A qualitative research method was used. The interviews were analysed in the search for underlying themes that reflect their perception and evaluation of the quality methods and their possibility to increase the reliability in healthcare.

 

The confidence between nurses and physicians was essential for creating and maintaining supportive relationships and reliable systems. Reliable care seemed to be more of the result of the dedication and professionalism than the result of the applied quality methods. Reliability in healthcare seemed to flow from work attitudes, commitment and continuous development work as much as from quality methods. In general, the professionals more emphasized the importance of teamwork and cooperation as ways to develop healthcare.

sted, utgiver, år, opplag, sider
2015. s. 138-138
Emneord [en]
Development work, Healthcare, Lean, Six Sigma, Nurses and Physicians
HSV kategori
Forskningsprogram
Humaniora-samhällsvetenskap
Identifikatorer
URN: urn:nbn:se:his:diva-11516OAI: oai:DiVA.org:his-11516DiVA, id: diva2:853509
Konferanse
23rd Nordic Academy of Management Conference, NFF 2015, Copenhagen Business School, 12-14 August 2015
Tilgjengelig fra: 2015-09-14 Laget: 2015-09-14 Sist oppdatert: 2017-11-27bibliografisk kontrollert

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https://conference.cbs.dk/index.php/NFF2015/NFF2015/paper/view/2734

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