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Interruptions in the wild: portraying the handling of interruptions in manufacturing from a distributed cognition lens
Högskolan i Skövde, Institutionen för informationsteknologi. Högskolan i Skövde, Forskningscentrum för Informationsteknologi. (Interaction Lab)ORCID-id: 0000-0003-0159-9628
Högskolan i Skövde, Institutionen för informationsteknologi. Högskolan i Skövde, Forskningscentrum för Informationsteknologi. (Interaction Lab)ORCID-id: 0000-0003-0946-7531
Högskolan i Skövde, Institutionen för ingenjörsvetenskap. Högskolan i Skövde, Forskningscentrum för Virtuella system. (Användarcentrerad produktdesign, User Centred Product Design)ORCID-id: 0000-0002-8369-5471
2017 (engelsk)Inngår i: Cognition, Technology & Work, ISSN 1435-5558, E-ISSN 1435-5566, Vol. 19, nr 1, s. 85-108Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

This paper presents a study examining interruptionsin the wild by portraying the handling of interruptionsin manufacturing from a distributed cognitionlens. By studying how interruptions occur and are handledin the daily activities of a work team at a large foundry forcasting heavy diesel engines, we highlight situations whenthe propagation, transformation, and representation ofinformation are not supported by prescribed work processesand propose recommendations for how this can beamended. The study was conducted by several visits to theaforementioned factory with cognitive ethnography as thebasis for the data collection. The focus was on identifyinginterruptions and analysing these through a distributedcognition framework as an initial step towards studyinginterruptions in a manufacturing environment. The keyfindings include the identification of three, previouslyundefined, types of interruptions and the conclusion thatinterruptions do indeed affect the distributed workload ofthe socio-technical system and thus the overall productionperformance at the casting line.

sted, utgiver, år, opplag, sider
Springer, 2017. Vol. 19, nr 1, s. 85-108
Emneord [en]
Manufacturing, Interruptions, Distributed cognition, Cognitive ethnography
HSV kategori
Forskningsprogram
Teknik; Interaction Lab (ILAB); Användarcentrerad produktdesign; INF202 Virtual Ergonomics; INF302 Autonoma intelligenta system
Identifikatorer
URN: urn:nbn:se:his:diva-13272DOI: 10.1007/s10111-016-0399-6ISI: 000394999300006Scopus ID: 2-s2.0-85007170452OAI: oai:DiVA.org:his-13272DiVA, id: diva2:1060676
Forskningsfinansiär
EU, FP7, Seventh Framework Programme, 314350Tilgjengelig fra: 2016-12-29 Laget: 2016-12-29 Sist oppdatert: 2019-02-14bibliografisk kontrollert

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