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Hiort af Ornäs, Viktor
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Publications (10 of 17) Show all publications
Hjort af Ornäs, V. (2012). Towards a typology of emotional experiences with things. In: Malene Leerberg & Lene Wul (Ed.), Design Responsibility: Potentials and Pitfalls. Paper presented at 8th Nordcode design research seminar & workshop, 27-29 May 2009 in Kolding, Denmark (pp. 185). Kolding: Designskolen Kolding
Open this publication in new window or tab >>Towards a typology of emotional experiences with things
2012 (English)In: Design Responsibility: Potentials and Pitfalls / [ed] Malene Leerberg & Lene Wul, Kolding: Designskolen Kolding , 2012, p. 185-Conference paper, Oral presentation with published abstract (Refereed)
Place, publisher, year, edition, pages
Kolding: Designskolen Kolding, 2012
National Category
Engineering and Technology
Research subject
Technology
Identifiers
urn:nbn:se:his:diva-7090 (URN)978-87-90775-37-7 (ISBN)
Conference
8th Nordcode design research seminar & workshop, 27-29 May 2009 in Kolding, Denmark
Note

Paper: http://intranet.dskd.dk/fileadmin/PDF/Forskning/Nordcode_09/Towards_a_Typology_for_Emotional_Experiences_with_Things.pdf

Available from: 2013-01-31 Created: 2013-01-31 Last updated: 2017-11-27Bibliographically approved
Hiort af Ornäs, V. (2010). Significant Things & Significant Use: A self report study on objects of experiences with things. In: K. Sato, P.M.A. Desmet, P. Hekkert, G. Ludden, & A. Mathew (Ed.), Proceedings of the 7th International Conference on Design and Emotion: . Paper presented at 7th International Conference on Design and Emotion 2010; Chicago, IL; 4 October 2010 through 7 October 2010. Design & Emotion Society
Open this publication in new window or tab >>Significant Things & Significant Use: A self report study on objects of experiences with things
2010 (English)In: Proceedings of the 7th International Conference on Design and Emotion / [ed] K. Sato, P.M.A. Desmet, P. Hekkert, G. Ludden, & A. Mathew, Design & Emotion Society , 2010Conference paper, Published paper (Refereed)
Abstract [en]

Things thrill and delight, but also elicit frustration. To take experiences into consideration in product development there is a need to identify what they are directed at and what elicits them, i.e. their objects and antecedents. Self-reports collected from 51 participants covering 298 examples of emotions with things were analysed in order to identify what people find significant in experiences with every day products. The object of reactions and judgements was frequently something beyond the product and participants also described use, ideas and events as significant. In many cases the reported experiences focused on situations and events rather than the product as such. While use, ideas and events all constitute antecedents of experiences, they can also become objects of experiences at certain points of time and it may be possible to scaffold for them in design.

Place, publisher, year, edition, pages
Design & Emotion Society, 2010
Keywords
Significant Things, Significant Use, Self-reports, User experience
National Category
Engineering and Technology
Research subject
Technology
Identifiers
urn:nbn:se:his:diva-4903 (URN)2-s2.0-84867152139 (Scopus ID)978-0-615-40666-4 (ISBN)0-615-40666-1 (ISBN)
Conference
7th International Conference on Design and Emotion 2010; Chicago, IL; 4 October 2010 through 7 October 2010
Available from: 2011-05-27 Created: 2011-05-27 Last updated: 2017-11-27Bibliographically approved
Hiort af Ornäs, V. (2010). The Significance of Things: Affective User-Artefact Relations. (Doctoral dissertation). Chalmers tekniska högskola
Open this publication in new window or tab >>The Significance of Things: Affective User-Artefact Relations
2010 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Products help people act, but also thrill, excite, and elicit fear, joy and anger. Artefacts are a natural part of people’s everyday lives, sometimes associated with values, dreams and aspirations. While traditional user-centred approaches have focused on efficiency and effectiveness of use, injury prevention etc. new approaches focusing on product experience have emerged. However, while increased attention is being paid to the experiential side of goods and services there remains a need for knowledge and methodology with which to address experiences with things, especially with regard to elicitation, specification and evaluation of requirements. This project has therefore taken an exploratory qualitative approach, aiming to elucidate what it is that people find significant in experiences with products. 159 participants in six different studies have shared descriptions of experiences with things. The studies have come from different perspectives, triangulating data collected in individual and group interviews with self-reports. The analysis indicates that things often matter not in terms of their mere presence or physical properties, but by standing out from expectations, requiring attention or referring to some idea. Often the significance of products lay in the role(s) they play in events, and the perceived impact the thing has on the person’s ability to realise motives. While only a fraction of all experiences with things could be prescribed in product development it is possible to scaffold conditions that increase or decrease their likelihood. Three perspectives that could potentially be addressable in development work are: significant things and associated meanings, significance in use and significance of consequences beyond use. These imply somewhat different objectives for design and different needs for knowledge. User experience is not a property or quality of an artefact, but a perspective that can to some extent be addressed by enabling developers to identify requirements and align their understanding with what users find significant.

Place, publisher, year, edition, pages
Chalmers tekniska högskola, 2010. p. 129
Series
Doktorsavhandlingar vid Chalmers tekniska högskola, ISSN 0346-718X
Keywords
User-centred desig, User experience, Significant things, Significant use, Significant consequences
National Category
Engineering and Technology
Research subject
Technology
Identifiers
urn:nbn:se:his:diva-4598 (URN)978-91-7385-443-6 (ISBN)
Available from: 2011-02-11 Created: 2011-01-20 Last updated: 2017-11-27Bibliographically approved
Rexfelt, O. & Hjort af Ornäs, V. (2009). Consumer acceptance of product-service systems: Designing for relative advantages and uncertainty reductions. Journal of Manufacturing Technology Management, 20(5), 674-699
Open this publication in new window or tab >>Consumer acceptance of product-service systems: Designing for relative advantages and uncertainty reductions
2009 (English)In: Journal of Manufacturing Technology Management, ISSN 1741-038X, E-ISSN 1758-7786, Vol. 20, no 5, p. 674-699Article in journal (Refereed) Published
Abstract [en]

Purpose – Product-service systems (PSS) could potentially benefit consumers, but empirical studies of business-to-consumer PSS solutions have been scarce. The purpose of this paper is to identify conditions for consumer acceptance, and propose a methodology for PSS development. Design/methodology/approach – Factors influencing consumer acceptance of PSS are investigated through focus groups and individual interviews, and elaborated in relation to theory from user acceptance and innovation adoption literature. Procedures for conceptual development of PSS are then proposed, based on methodology adapted from user-centred design. Findings – The two factors “impact on everyday life”, and “uncertainties” in anticipating such consequences were repeatedly brought up by participants. PSS affect consumers through practical implications for the activities they engage in. This goes beyond the service encounter, is highly complex and case specific why development processes should include iterative studies with consumers. Research limitations/implications – The studies use hypothetical PSS offers. Validation and refinement of the proposed methodology would require application in commercial development projects.Practical implications - The proposed methodology is expected to support requirements elicitation, and facilitate early stages of PSS development.Originality/value - This paper presents empirical findings regarding consumer acceptance, and provides a detailed analysis of factors that are central to PSS acceptance. It also introduces methodology for description and analysis of the complex consequences a solution may have from a consumer perspective.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2009
Keywords
Services, Consumer behaviour, Consumption
National Category
Engineering and Technology
Research subject
Technology
Identifiers
urn:nbn:se:his:diva-3307 (URN)10.1108/17410380910961055 (DOI)2-s2.0-70349202546 (Scopus ID)
Available from: 2009-07-10 Created: 2009-07-10 Last updated: 2017-12-13Bibliographically approved
Rexfelt, O. & Hjort af Ornäs, V. (2008). From consumption to use: Consumer requirements in functional sales. In: Horváth, I & Rusák, Z (Ed.), Proceedings of the Seventh International Symposium on Tools and Methods of Competitive Engineering - TMCE 2008, April 21-25, Izmir, Turkey. IOS Press
Open this publication in new window or tab >>From consumption to use: Consumer requirements in functional sales
2008 (English)In: Proceedings of the Seventh International Symposium on Tools and Methods of Competitive Engineering - TMCE 2008, April 21-25, Izmir, Turkey / [ed] Horváth, I & Rusák, Z, IOS Press, 2008Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
IOS Press, 2008
Identifiers
urn:nbn:se:his:diva-2930 (URN)9051550448 (ISBN)9789051550443 (ISBN)
Available from: 2009-04-01 Created: 2009-04-01 Last updated: 2017-11-27
Keitsch, M. & Hjort af Ornäs, V. (2008). Meaning and Interpretation: An analysis of two theoretical perspectives in product design. In: Proceedings from the 6th Conference on Design and Emotion 2008: . Paper presented at 6th Conference on Design and Emotion 2008, Hong Kong, 6 October 2008 through 9 October 2008. The Hong Kong Polytechnic University
Open this publication in new window or tab >>Meaning and Interpretation: An analysis of two theoretical perspectives in product design
2008 (English)In: Proceedings from the 6th Conference on Design and Emotion 2008, The Hong Kong Polytechnic University , 2008Conference paper, Published paper (Refereed)
Abstract [en]

Experiences gain increasing attention in design research, but theories are inconsistent, and the foundations of different methods are rarely discussed. Design research has sui generis no fixed epistemology, and is open to methodological eclecticism. However, as paradigms successively change from positivistic towards more comprehensive views, discussions on how underlying theoretical assumptions influence approaches are needed. This paper examines and compares axiological, epistemological and methodological aspects of two perspectives: Kansei engineering, and a postmodernist framework. Both frameworks aim to match designers' conceptions of product symbolism etc. to those of the user group, but they evolve from different theoretical starting points. Analyzing the contents of underlying theories and their influence on methods and expected results is an important part of theory development that may also support designers in making methodological choices.

Place, publisher, year, edition, pages
The Hong Kong Polytechnic University, 2008
Keywords
Design epiatemology, Design methods, negotiating meaning
Identifiers
urn:nbn:se:his:diva-2405 (URN)2-s2.0-84865205716 (Scopus ID)9789881748928 (ISBN)
Conference
6th Conference on Design and Emotion 2008, Hong Kong, 6 October 2008 through 9 October 2008
Available from: 2008-12-01 Created: 2008-12-01 Last updated: 2019-04-25Bibliographically approved
Hjort af Ornäs, V. & Rexfeldt, O. (2007). Möjliggöranden, Avlastningar, Tvång och Hinder: Konsumenters resonemang kring praktiska konsekvenser av fyra funktionserbjudanden. Chalmers tekniska högskola
Open this publication in new window or tab >>Möjliggöranden, Avlastningar, Tvång och Hinder: Konsumenters resonemang kring praktiska konsekvenser av fyra funktionserbjudanden
2007 (Swedish)Report (Other academic)
Place, publisher, year, edition, pages
Chalmers tekniska högskola, 2007
Series
Research series from Chalmers University of Technology, Department of Product and Production Development, ISSN 1652-9243 ; 28
Identifiers
urn:nbn:se:his:diva-2137 (URN)
Available from: 2008-06-04 Created: 2008-06-04 Last updated: 2017-11-27
Persson, S., Hjort af Ornäs, V. & Jordan, P. W. (2007). Product constructs: Investigating differences between human factors specialists, industrial designers and engineers. In: Proceedings of the 39th annual Nordic Ergonomic Society Conference, Lysekil, Sweden, October 1-3, 2007 (NES 2007) CD-ROM. Paper presented at Proceedings of the 39th annual Nordic Ergonomic Society Conference, Lysekil, Sweden, October 1-3, 2007. Nordic Ergonomics Society
Open this publication in new window or tab >>Product constructs: Investigating differences between human factors specialists, industrial designers and engineers
2007 (English)In: Proceedings of the 39th annual Nordic Ergonomic Society Conference, Lysekil, Sweden, October 1-3, 2007 (NES 2007) CD-ROM, Nordic Ergonomics Society, 2007Conference paper, Published paper (Refereed)
Abstract [en]

In  the  product  development  work,  differences  in  language,  education  and cultural thought worlds influence actors’ view of the product. Drawing on personal  construct  psychology,  this  paper  investigates  differences  in  how triads of products are distinguished from each other to reveal the usage of constructs  depending  on  disciplinary  belonging.  The  study  identifies  some differences  in  the  use  of  constructs  between  human  factors  specialists, industrial designers and engineers.

Place, publisher, year, edition, pages
Nordic Ergonomics Society, 2007
Keywords
Product constructs, Repertory grids, Multi-disciplinary product
Identifiers
urn:nbn:se:his:diva-7107 (URN)
Conference
Proceedings of the 39th annual Nordic Ergonomic Society Conference, Lysekil, Sweden, October 1-3, 2007
Note

http://www.nordiskergonomi.org/nes2007/CD_NES_2007/index.htm

Available from: 2013-02-01 Created: 2013-02-01 Last updated: 2017-11-27
Rexfelt, O., Hjort af Ornäs, V. & Rosenblad, E. (2007). PSS for private consumers - User requirements and prerequisites for consumer acceptance. Paper presented at 2nd National Workshop on Functional Products - Development and Sales, Luleå, October 24-25, 2007.
Open this publication in new window or tab >>PSS for private consumers - User requirements and prerequisites for consumer acceptance
2007 (English)Conference paper, Published paper (Refereed)
Identifiers
urn:nbn:se:his:diva-7109 (URN)
Conference
2nd National Workshop on Functional Products - Development and Sales, Luleå, October 24-25, 2007
Available from: 2013-02-01 Created: 2013-02-01 Last updated: 2017-11-27
Hjort af Ornäs, V., Persson, S. & Jordan, P. W. (2007). Things, constructs and meanings. In: Design semiotics in use. Paper presented at 6th Nordcode seminar & workshop, Helsinki, June 6-8 2007.
Open this publication in new window or tab >>Things, constructs and meanings
2007 (English)In: Design semiotics in use, 2007Conference paper, Published paper (Refereed)
Abstract [en]

Inspired by George Kelly’s method for eliciting constructs this study addresses meanings ascribed to products. 49 participants were interviewed using Kelly’s construct elicitation procedures, showing triads of products. The results highlight methodological issues in capturing meaning with products. Kelly’s approach has the benefit of not relying on predetermined scales and highlights a need to consider a syntactical dimension. Reasoning along the lines of Kelly’s constructive alternativism we need to look at the variety constructs that may be applicable to a product. However the approach of using triads may be beneficial also in studies resting on other theories. 

Keywords
Meaning, Communicative aspects of products, User experience, Personal construct psychology
Identifiers
urn:nbn:se:his:diva-7106 (URN)
Conference
6th Nordcode seminar & workshop, Helsinki, June 6-8 2007
Note

http://www2.uiah.fi/sefun/designsemioticsinuse.html

Available from: 2013-02-01 Created: 2013-02-01 Last updated: 2017-11-27
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