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Aggestam, L. & Gudfinnsson, K. (2024). The Practice of Business Process Modeling – A Story from the Field. Complex Systems Informatics and Modeling Quarterly (41), 1-21, Article ID 223.
Open this publication in new window or tab >>The Practice of Business Process Modeling – A Story from the Field
2024 (English)In: Complex Systems Informatics and Modeling Quarterly, E-ISSN 2255-9922, no 41, p. 1-21, article id 223Article in journal (Refereed) Published
Abstract [en]

This article aims to increase the body of knowledge on the practical use of business process modeling to support process redesign and organizational development. A qualitative case study inspired by Action Research has been performed in an SME. The data was deductively analyzed using an established project phase model aimed to support Enterprise Modeling activities. The main contribution is the detailed descriptions of the usage of business process modeling for process redesign, adding knowledge to the practice of business process modeling. In addition, this work also increases knowledge of aspects that support the Enterprise Modeling project phase model and provides suggestions for further development of the Enterprise Modeling project phase model. Other contributions highlight the critical issues of having a holistic perspective, including the three levels of inquiry, the need to include parts of later phases in the Enterprise Modeling project phase model in a pre-phase activity, and suggestions to extend the “what to avoid” list. The work also revealed that the list could be used for evaluation purposes. Furthermore, some advice to practitioners in the form of lessons learned has been formulated, e.g., the importance of establishing the problem owner and having the future state in focus instead of the current state.

Place, publisher, year, edition, pages
Riga Technical University Press, 2024
Keywords
Business Process Modeling, Enterprise Modeling, EM, Action Research, AR, Practical Use, Lessons Learned, Critical Success Factors, CSF
National Category
Information Systems
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-24864 (URN)10.7250/csimq.2024-41.01 (DOI)
Projects
MMC2 (Measuring and Managing Continuous Improvements in Medium-Sized Manufacturing Companies)
Funder
Knowledge Foundation
Note

CC BY 4.0

lena.aggestam@hv.se

The authors wish to thank the participating companies and colleges contributing to this research. This research was funded by the Knowledge Foundation of Sweden through the MMC2 (Measuring and Managing Continuous Improvements in Medium-Sized Manufacturing Companies) project.

Available from: 2025-01-24 Created: 2025-01-24 Last updated: 2025-01-27Bibliographically approved
Aggestam, L., van Laere, J. & Svensson, A. (2023). How to Apply and Manage Critical Success Factors in Healthcare Information Systems Development?. Systems, 11(9), Article ID 469.
Open this publication in new window or tab >>How to Apply and Manage Critical Success Factors in Healthcare Information Systems Development?
2023 (English)In: Systems, E-ISSN 2079-8954, Vol. 11, no 9, article id 469Article in journal (Refereed) Published
Abstract [en]

Studies on Critical Success Factors (CSFs) in Healthcare Information Systems (HIS) development projects have traditionally often been limited to retrospectively identifying CSFs in a finished project. In this paper, we focus on how to prospectively apply and manage CSFs in HIS projects. Based on a holistic perspective and systems thinking, an inductive research strategy was applied and a single in-depth case study was conducted. The findings include detailed descriptions that contribute to further understanding of how to prospectively apply and manage CSFs in HIS projects. The analysis reveals that CSFs must be applied differently and managed on various system levels. Furthermore, it shows how interactions exist between different system levels, both in the case of a specific CSF and between different CSFs on various system levels. Our analysis framework and findings indicate new directions for future research: how to prospectively apply and manage CSFs in HIS development projects can now be investigated both in a more holistic way and more in detail. Finally, healthcare practitioners can use the descriptions as practical checklists for guiding them in how to realize situational adaptation of CSFs in HIS projects across different system levels.

Place, publisher, year, edition, pages
MDPI, 2023
Keywords
Critical Success Factors (CSF), Healthcare Information Systems (HIS), holistic approach, systems thinking, system levels
National Category
Information Systems Information Systems, Social aspects
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-23224 (URN)10.3390/systems11090469 (DOI)001078009000001 ()2-s2.0-85172097159 (Scopus ID)
Note

CC BY 4.0

This paper is an extended version of our paper published in 20th European Conference on Information Systems, Barcelona, Spain, 10–13 June 2012.

This research received no external funding.

Available from: 2023-09-15 Created: 2023-09-15 Last updated: 2023-10-23Bibliographically approved
Gudfinnsson, K., Rose, J. & Aggestam, L. (2019). Tackling Lack of Motivation in Aspirational Analytics Companies: SME Examples from the Manufacturing Industry. International Journal of Business Intelligence Research, 10(1)
Open this publication in new window or tab >>Tackling Lack of Motivation in Aspirational Analytics Companies: SME Examples from the Manufacturing Industry
2019 (English)In: International Journal of Business Intelligence Research, ISSN 1947-3591, E-ISSN 1947-3605, Vol. 10, no 1Article in journal (Refereed) Published
Abstract [en]

Establishing business intelligence analytics (BIA) in small- and medium-sized manufacturing enterprises is a pervasive problem. SME’s - the majority of businesses - play an important role in creating jobs, but research is primarily focused on large corporations. The authors worked with small manufacturing companies at the aspirational capability level but found that their motivation to introduce BIA was low. They had many business challenges but perceived the obstacles (primarily cost and effort) as too great, and their priorities were with operational issues. A two-phase approach based on a well-known analytics maturity model was devised to help raise company motivation. The article describes three studies in different companies using variations of the approach. Comparative analysis of the cases shows that demonstrating a clear path to improved functional efficiency is key to improving motivation, and that simple, easy to learn tools can provide these insights at little cost.

Place, publisher, year, edition, pages
IGI Global, 2019
Keywords
Business Intelligence, Information systems, Manufacturing, Maturity model, SME
National Category
Information Systems
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-16702 (URN)10.4018/IJBIR.2019010101 (DOI)2-s2.0-85071252646 (Scopus ID)
Projects
BISONMM2
Funder
Knowledge Foundation
Note

EISBN13: 9781522566922

Available from: 2019-03-15 Created: 2019-03-15 Last updated: 2019-10-28Bibliographically approved
Aggestam, L. (2016). Knowledge Leakage when SMEs Participate in Supply Chains: What Is It About and How Can It Occur?. International Journal of Knowledge and Systems Science (IJKSS), 7(3), 30-45
Open this publication in new window or tab >>Knowledge Leakage when SMEs Participate in Supply Chains: What Is It About and How Can It Occur?
2016 (English)In: International Journal of Knowledge and Systems Science (IJKSS), ISSN 1947-8208, Vol. 7, no 3, p. 30-45Article in journal (Refereed) Published
Abstract [en]

The advantages of sharing knowledge when participating in a Supply Chain (SC) are well established in the literature, but the challenge of knowledge leakage, and how to manage it, is still in its infancy. In order to increase the understanding of knowledge leakage, when SMEs participate in SCs, this study describes types of knowledge that may leak away, how they are valued, and how knowledge leakage can occur. The result includes two frameworks that also have shown to be potentially useful for examining the maturity of a specific SME with regard to knowledge leakages when participating in the SC.

Place, publisher, year, edition, pages
IGI Global, 2016
Keywords
KM, Knowledge Leakage, Knowledge Management, SC, SME, Supply Chain
National Category
Economics and Business
Research subject
Knowledge and Innovation Management (KIM)
Identifiers
urn:nbn:se:his:diva-13152 (URN)10.4018/IJKSS.2016070103 (DOI)000383630400004 ()
Available from: 2016-11-29 Created: 2016-11-29 Last updated: 2019-11-08Bibliographically approved
van Laere, J. & Aggestam, L. (2016). Understanding champion behaviour in a health-care information system development project – how multiple champions and champion behaviours build a coherent whole. European Journal of Information Systems, 25(1), 47-63
Open this publication in new window or tab >>Understanding champion behaviour in a health-care information system development project – how multiple champions and champion behaviours build a coherent whole
2016 (English)In: European Journal of Information Systems, ISSN 0960-085X, E-ISSN 1476-9344, Vol. 25, no 1, p. 47-63Article in journal (Refereed) Published
Abstract [en]

Champions are commonly suggested as a means of promoting the adoption of information systems. Since there are many different definitions of the concepts of champion and champion behaviour in the literature, practitioners and researchers may be confused about how to exactly use these concepts. A qualitative analysis of a single case study in a Swedish health-care organisation enabled us to explain how different champion behaviours relate to each other and how multiple champions interact. Combining our rich case observations with an analysis of champion literature reveals how champion behaviours form a coherent and meaningful whole in which networks of different types of champions at different levels in an organisation utilise their network of relations, their knowledge of the organisation and their insight into strategic decision-making politics to time and orchestrate the framing of innovations and the involvement of the right people. In conclusion, championing is a complex performance of contextually dependent collective social interaction, varying over time, rather than a heroic act of one individual promoting an idea. Future studies need to focus more on how the relations between different champions and their behaviours develop across innovations and over time, in order to develop a richer understanding of championing.

Place, publisher, year, edition, pages
Taylor & Francis, 2016
Keywords
champions, champion behaviours, information system development, organisational change, health-care informatics
National Category
Information Systems, Social aspects Information Systems
Research subject
Information Systems; Knowledge and Innovation Management (KIM)
Identifiers
urn:nbn:se:his:diva-10872 (URN)10.1057/ejis.2015.5 (DOI)000370469600004 ()2-s2.0-84959564592 (Scopus ID)
Available from: 2015-04-29 Created: 2015-04-29 Last updated: 2021-01-25Bibliographically approved
Durst, S. & Aggestam, L. (2016). Using IT-Supported Knowledge Repositories for Succession Planning in SMEs: How to Deal with Knowledge Loss?. In: Patricia Ordoñez de Pablos and Robert D. Tennyson (Ed.), Handbook of Research on Human Resources Strategies for the New Millennial Workforce: (pp. 393-406). IGI Global
Open this publication in new window or tab >>Using IT-Supported Knowledge Repositories for Succession Planning in SMEs: How to Deal with Knowledge Loss?
2016 (English)In: Handbook of Research on Human Resources Strategies for the New Millennial Workforce / [ed] Patricia Ordoñez de Pablos and Robert D. Tennyson, IGI Global, 2016, p. 393-406Chapter in book (Refereed)
Abstract [en]

In the context of succession planning a huge number of critical knowledge can be at risk. This challenges smaller firms in particular. Based upon this, the chapter intends to highlight the contribution of IT-supported repositories to small and medium-sized enterprises (SME) succession planning as a promising approach to better cope with the risk of knowledge loss. More precisely, the aim of this chapter is to analyze different types of knowledge loss in the capture process with SME succession planning to demonstrate the potentials and deficiencies with IT-supported knowledge repositories. The findings presented in this chapter will hopefully contribute to a better understanding of how to deal with knowledge loss in the capture process when using IT-supported knowledge repositories for SME succession planning.

Place, publisher, year, edition, pages
IGI Global, 2016
Keywords
Succession planning, SMEs, Smaller firms, IT-supported knowledge repositories, Capture process, Risk, Knowledge loss, Knowledge management
National Category
Business Administration
Research subject
Humanities and Social sciences; Knowledge and Innovation Management (KIM)
Identifiers
urn:nbn:se:his:diva-13138 (URN)10.4018/978-1-5225-0948-6.ch020 (DOI)000424140600021 ()2-s2.0-85016022440 (Scopus ID)978-1-5225-0948-6 (ISBN)1-5225-0948-8 (ISBN)978-1-5225-0949-3 (ISBN)
Available from: 2016-11-25 Created: 2016-11-25 Last updated: 2018-03-26Bibliographically approved
Durst, S., Aggestam, L. & Aisenberg Ferenhof, H. (2015). Understanding knowledge leakage: a review of previous studies. Vine, 45(4), 568-586
Open this publication in new window or tab >>Understanding knowledge leakage: a review of previous studies
2015 (English)In: Vine, ISSN 0305-5728, E-ISSN 1474-1032, Vol. 45, no 4, p. 568-586Article, review/survey (Refereed) Published
Abstract [en]

Purpose – This paper aims to review research on the topic of knowledge leakage to establish the current body of knowledge and, on this basis, to suggest some promising avenues for future research.

Design/methodology/approach – The study consists of a systematic review of 57 refereed empirical articles on knowledge leakage.

Findings – The findings contribute to a more holistic view of the topic and complement the study of knowledge management. Additionally, a conceptual framework is proposed that aims at guiding and informing future research activities.

Research limitations/implications – This study may not have enabled a complete coverage of all empirical articles in the field of knowledge leakage. Yet, based on the chosen research methodology, it seems reasonable to assume that the review process covered a large share of studies available.

Originality/value – To the best of the authors’ knowledge, no systematic literature review on knowledge leakage has previously been published in academic journals.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2015
Keywords
Knowledge management, Knowledge retention, Knowledge leakage, Knowledge preservation, Knowledge risk management, Systematic literature review
National Category
Business Administration
Research subject
Humanities and Social sciences; Knowledge and Innovation Management (KIM)
Identifiers
urn:nbn:se:his:diva-11698 (URN)10.1108/VINE-01-2015-0009 (DOI)2-s2.0-84947279724 (Scopus ID)
Available from: 2015-11-18 Created: 2015-11-18 Last updated: 2023-02-01Bibliographically approved
Aggestam, L., Durst, S. & Persson, A. (2014). Critical Success Factors in Capturing Knowledge for Retention in IT-Supported Repositories. Information, 5(4), 558-569
Open this publication in new window or tab >>Critical Success Factors in Capturing Knowledge for Retention in IT-Supported Repositories
2014 (English)In: Information, ISSN 2078-2489, Vol. 5, no 4, p. 558-569Article in journal (Refereed) Published
Abstract [en]

In this paper, the authors demonstrate the suitability of IT-supported knowledge repositories for knowledge retention. Successful knowledge retention is dependent on whatis stored in a repository and, hence, possible to share. Accordingly, the ability to capture theright (relevant) knowledge is a key aspect. Therefore, to increase the quality in an IT-supported knowledge repository, the identification activity, which starts the capture process, must besuccessfully performed. While critical success factors (CSFs) for knowledge retention andknowledge management are frequently discussed in the literature, there is a knowledge gapconcerning CSFs for this specific knowledge capture activity. From a knowledge retention perspective, this paper proposes a model that characterizes CSFs for the identification activity and highlights the CSFs’ contribution to knowledge retention.

Place, publisher, year, edition, pages
MDPI AG, 2014
Keywords
knowledge retention, IT-supported knowledge repositories, critical success factors, CSF, knowledge management, KM, knowledge capture
National Category
Information Systems, Social aspects
Research subject
Humanities and Social sciences; Technology; Information Systems
Identifiers
urn:nbn:se:his:diva-10148 (URN)10.3390/info5040558 (DOI)2-s2.0-84921305818 (Scopus ID)
Available from: 2014-10-29 Created: 2014-10-29 Last updated: 2019-01-22Bibliographically approved
Aggestam, L. & van Laere, J. (2012). How to Successfully Apply Critical Success Factors in Healthcare Information Systems Development?: A Story from the Field. In: Proceedings of the 20th European Conference on Information Systems, Barcelona, Spain 2012: . Paper presented at 20th European Conference on Information Systems (ECIS 2012), Barcelona, Spain, 10 June 2012 through 13 June 2012, Code 106855. Association for Information Systems, Article ID Paper 220.
Open this publication in new window or tab >>How to Successfully Apply Critical Success Factors in Healthcare Information Systems Development?: A Story from the Field
2012 (English)In: Proceedings of the 20th European Conference on Information Systems, Barcelona, Spain 2012, Association for Information Systems, 2012, article id Paper 220Conference paper, Published paper (Refereed)
Abstract [en]

Many studies have focused on retrospectively identifying critical success factors (CSFs) for healthcare information system (HIS) development projects. In this paper the central question is how in advance selected CSFs can be applied in the best way. An action research study has been carried out in a large Swedish healthcare organization during 2010 and 2011 where the application of four CSFs has been planned, documented and reflected upon. Challenges are identified that may arise when tailoring general CSFs to situational circumstances. For example, the self-evident CSF of ?having a clear and accepted objective? becomes tricky and complex in practice when facing 15 autonomous boards that all need to support the project. Similar insights are gained for other CSFs. More research is needed to illuminate the complexities of how to apply CSFs. Another important observation is that different CSFs strengthen one another, which implies that they should be applied and analysed in concert rather than isolated. Finally, healthcare practitioners need to be aware that CSFs are very helpful, but that tailoring general CSFs to the unique situation of the HIS development project requires much effort and continuous reflection from a holistic perspective embedded in systems thinking.

Place, publisher, year, edition, pages
Association for Information Systems, 2012
Series
ECIS Proceedings, E-ISSN 2184-1934
Keywords
Critical Success Factors (CSFs), healthcare information systems (HIS), systems thinking, adoption and diffusion of HIS
National Category
Information Systems
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-7221 (URN)2-s2.0-84905748766 (Scopus ID)978-84-88971-54-8 (ISBN)
Conference
20th European Conference on Information Systems (ECIS 2012), Barcelona, Spain, 10 June 2012 through 13 June 2012, Code 106855
Available from: 2013-02-13 Created: 2013-02-13 Last updated: 2025-01-14Bibliographically approved
Aggestam, L. & Persson, A. (2010). Increasing the Quality in IT-supported Knowledge Repositories: Critical Success Factors for Identifying Knowledge. In: Ralph H. Sprague, Jr. (Ed.), Proceedings of the 43rd Annual Hawaii International Conference on System Sciences, 5-8 January 2010, Koloa, Kauai, Hawaii: Abstracts and CD-ROM of Full Papers. Paper presented at 43rd Annual Hawaii International Conference on System Sciences (HICSS 2010): 5-8 January, 2010, Koloa, Kauai, Hawaii (pp. 3329-3337). IEEE Computer Society
Open this publication in new window or tab >>Increasing the Quality in IT-supported Knowledge Repositories: Critical Success Factors for Identifying Knowledge
2010 (English)In: Proceedings of the 43rd Annual Hawaii International Conference on System Sciences, 5-8 January 2010, Koloa, Kauai, Hawaii: Abstracts and CD-ROM of Full Papers / [ed] Ralph H. Sprague, Jr., IEEE Computer Society, 2010, p. 3329-3337Conference paper, Published paper (Refereed)
Abstract [en]

IT-supported knowledge repositories are an important part in Knowledge Management (KM) work. The success of an IT-supported knowledge repository is dependent on what is stored in the repository and hence the ability to capture the right knowledge is a key aspect. Therefore, to increase the quality in an ITsupported Knowledge Repository, the identify activity, which starts the capture process, must be successfully performed. While Critical Success Factors (CSF) for KM and KMS are frequently discussed in the literature, there is a knowledge gap concerning CSF for this specific knowledge capture activity. Based on an interpretive field study and a literature review, this paper proposes and characterizes CSF for the identify activity. For example, we highlight the importance of having organizational knowledge about what knowledge to capture and where to find it, i.e. having knowledge about potential sources of knowledge.

Place, publisher, year, edition, pages
IEEE Computer Society, 2010
Series
Proceedings of the Annual Hawaii International Conference on System Sciences, ISSN 1530-1605 ; [43]
National Category
Computer and Information Sciences
Research subject
Technology
Identifiers
urn:nbn:se:his:diva-3838 (URN)10.1109/HICSS.2010.229 (DOI)000282391802157 ()2-s2.0-77951719665 (Scopus ID)978-0-7695-3869-3 (ISBN)978-1-4244-5509-6 (ISBN)978-1-4244-5510-2 (ISBN)
Conference
43rd Annual Hawaii International Conference on System Sciences (HICSS 2010): 5-8 January, 2010, Koloa, Kauai, Hawaii
Note

9 pages, [CD-ROM]

Available from: 2010-04-01 Created: 2010-04-01 Last updated: 2018-01-12Bibliographically approved
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ORCID iD: ORCID iD iconorcid.org/0000-0003-1134-1938

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