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Berggren, P., Lundberg, M., van Laere, J. & Johansson, B. J. .. (2019). Community resilience towards disruptions in the payment system. In: Z Franco, J.J. González, J. H. Canós (Ed.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management: . Paper presented at 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019), Valencia, Spain, May 19-22, 2019 (pp. 1070-1076). Valencia, Spain: ISCRAM, 16
Open this publication in new window or tab >>Community resilience towards disruptions in the payment system
2019 (English)In: Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management / [ed] Z Franco, J.J. González, J. H. Canós, Valencia, Spain: ISCRAM, 2019, Vol. 16, p. 1070-1076Conference paper, Published paper (Refereed)
Abstract [en]

This paper presents a study where nine Swedish citizens were interviewed about their concerns and expectations, from a customer perspective, in relation to a 10 day disruption in the payment system. The purpose of the study was to understand the customer’s perspective in order to provide input to the development of a simulation environment. This simulation environment aims at allowing different stakeholders to experience how a disruption in the payment system affects the local community and thereby create understanding of how resilience is built and affected. The research questions were: What do customers expect to get access to? When? What are customers prepared for? How does this differ among different customer groups? The results indicate some understanding of how such a crisis affects the local community and what the informants expects to happen. The respondents represented a diversity of socio-economic backgrounds from rural and urban parts of the municipality.

Place, publisher, year, edition, pages
Valencia, Spain: ISCRAM, 2019
Series
Proceedings of ISCRAM the International Conference on Information Systems for Crisis Response and Management, ISSN 2411-3387 ; 16
Keywords
Community resilience, customer perspective, payment system, crisis management
National Category
Information Systems, Social aspects
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-17047 (URN)978-84-09-10498-7 (ISBN)
Conference
16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019), Valencia, Spain, May 19-22, 2019
Projects
CCRAAAFFFTING
Funder
Swedish Civil Contingencies Agency, 2016-3046
Available from: 2019-06-12 Created: 2019-06-12 Last updated: 2019-06-14Bibliographically approved
van Laere, J. & Lindblom, J. (2019). Cultivating a longitudinal learning process through recurring crisis management training exercises in twelve Swedish municipalities. Journal of Contingencies and Crisis Management, 27(1), 38-49
Open this publication in new window or tab >>Cultivating a longitudinal learning process through recurring crisis management training exercises in twelve Swedish municipalities
2019 (English)In: Journal of Contingencies and Crisis Management, ISSN 0966-0879, E-ISSN 1468-5973, Vol. 27, no 1, p. 38-49Article in journal (Refereed) Published
Abstract [en]

This study illustrates how crisis management capability is developed in series ofrecurring exercises, rather than in one single exercise. Over one hundred table-topand role-playing exercises were performed and evaluated in a longitudinal cross-caseaction research study in 12 Swedish municipalities. By consciously adapting trainingformats, municipalities were lead through three learning phases: obtaining roleunderstanding (phase 1: knowing what to do), developing information managementskills (phase 2: knowing how to do it), and mastering self-reflection in regular time-outs (phase 3: knowing when and why to do something). This final learning out-come, being able to concurrently execute, evaluate, and reorganize an ongoing crisismanagement performance, may be the most valuable capability of a crisis manage-ment organization when crisis strikes.

Place, publisher, year, edition, pages
John Wiley & Sons, 2019
Keywords
crisis management, exercise, gaming, gaming simulation, learning, Sweden, training
National Category
Information Systems, Social aspects
Research subject
Information Systems; Interaction Lab (ILAB)
Identifiers
urn:nbn:se:his:diva-15893 (URN)10.1111/1468-5973.12230 (DOI)000459310900004 ()2-s2.0-85061907416 (Scopus ID)
Funder
Swedish Civil Contingencies Agency, 0836/2005
Available from: 2018-06-30 Created: 2018-06-30 Last updated: 2019-03-08
Lennerholt, C. & van Laere, J. (2019). Data Access and Data Quality Challenges of Self Service Business Intelligence. In: Paul Johannesson, Pär Ågerfalk, Remko Helms (Ed.), Proceedings of the 27th European Conference on Information Systems (ECIS): . Paper presented at 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Association for Information Systems
Open this publication in new window or tab >>Data Access and Data Quality Challenges of Self Service Business Intelligence
2019 (English)In: Proceedings of the 27th European Conference on Information Systems (ECIS) / [ed] Paul Johannesson, Pär Ågerfalk, Remko Helms, Association for Information Systems, 2019Conference paper, Published paper (Refereed)
Abstract [en]

Self-service Business Intelligence (SSBI) is an upcoming trend that allows non-technical casual users to use BI in a self-reliant manner without the support of technical power users. Many organisations struggle to utilize the potential of SSBI and experience data-related and user-related SSBI implemen- tations challenges. This study aimed at exploring data-related SSBI challenges by conducting and analysing a total of 30 qualitative interviews with 5 BI consultants and 10 customer representatives involved in 2 SSBI implementation project teams. Analysis of the interviews revealed five challenges related to “Access and use of data” and four challenges related to “Data quality” that differ consid- erably from SSBI challenges commonly discussed in literature. Awareness of these challenges can help practitioners to avoid unnecessary obstacles when implementing and using SSBI. They can also guide SSBI researchers to simplify the implementation process of SSBI.

Place, publisher, year, edition, pages
Association for Information Systems, 2019
Keywords
Self-Service Business Intelligence, Challenges, Data Access, Data Quality
National Category
Information Systems
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-16935 (URN)978-1-7336325-0-8 (ISBN)
Conference
27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019
Note

Research paper

Available from: 2019-06-03 Created: 2019-06-03 Last updated: 2019-06-18Bibliographically approved
Jaber, A., Johansson, B. .. .., Bergsten, L., van Laere, J. & Berggren, P. (2019). Evaluating the observation protocol of the Team Resilience Assessment Method for Simulation (TRAMS). In: Z Franco, J.J. González, J. H. Canós (Ed.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management: . Paper presented at 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019), Valencia, Spain, May 19-22, 2019 (pp. 218-229). Valencia, Spain: ISCRAM, 16
Open this publication in new window or tab >>Evaluating the observation protocol of the Team Resilience Assessment Method for Simulation (TRAMS)
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2019 (English)In: Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management / [ed] Z Franco, J.J. González, J. H. Canós, Valencia, Spain: ISCRAM, 2019, Vol. 16, p. 218-229Conference paper, Published paper (Refereed)
Abstract [en]

This work in progress paper presents an initial evaluation of the observation protocol of the Team Resilience Assessment Method for Simulation (TRAMS) conducted in a crisis response simulation project. TRAMS isdesigned to assess the resilience of crisis response teams. The TRAMS observation protocol uses six coreresilience functions from the Systemic Resilience Model as its theoretical foundation. Three independentobservers used the protocol during a pilot study and six actual simulation games. Strategies relating to three outof six core resilience functions could be identified. The observations made were distributed similarly among theobservers, indicating that the components of the TRAMS protocol are stable enough to continue developing theprotocol. This study describes changes made to the protocol since the original design, and describes how thestrategies relating to the six core resilience functions can be identified in the simulation games.

Place, publisher, year, edition, pages
Valencia, Spain: ISCRAM, 2019
Series
Proceedings of ISCRAM the International Conference on Information Systems for Crisis Response and Management, ISSN 2411-3387 ; 16
Keywords
Simulation games, training, Systemic Resilience Model, team resilience, assessment
National Category
Information Systems, Social aspects
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-17044 (URN)978-84-09-10498-7 (ISBN)
Conference
16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019), Valencia, Spain, May 19-22, 2019
Projects
CCRAAAFFFTING
Funder
Swedish Civil Contingencies Agency, 2016-3046
Available from: 2019-06-12 Created: 2019-06-12 Last updated: 2019-06-14Bibliographically approved
van Laere, J., Berggren, P., Ibrahim, O., Larsson, A. & Kallin, S. (2018). A simulation-game to explore collective critical infrastructure resilience. In: S. Haugen, A. Barros, C. van Gulijk, T. Kongsvik, J. Vinnem (Ed.), Safety and Reliability – Safe Societies in a Changing World: Proceedings of ESREL 2018, June 17-21, 2018, Trondheim, Norway. Paper presented at 28th European Safety and Reliability Conference, ESREL 2018 in Trondheim, Norway, June 17-21, 2018 (pp. 1305-1312). London: CRC Press, Article ID 688.
Open this publication in new window or tab >>A simulation-game to explore collective critical infrastructure resilience
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2018 (English)In: Safety and Reliability – Safe Societies in a Changing World: Proceedings of ESREL 2018, June 17-21, 2018, Trondheim, Norway / [ed] S. Haugen, A. Barros, C. van Gulijk, T. Kongsvik, J. Vinnem, London: CRC Press, 2018, p. 1305-1312, article id 688Conference paper, Published paper (Refereed)
Abstract [en]

Resilience of interdependent infrastructures increasingly depends on collaborative responses from actors with diverse backgrounds that may not be familiar with cascade effects into areas beyond their own sector. A simulation-game can enable societal actors to obtain a deeper understanding of the interdependencies between their infrastructures and their respective crisis responses. Following a design science approach, a simulation-game has been developed that combines role-playing simulation and computer simulation. The simulation-game challenges participants to address the interaction between payment disruptions, food and fuel supply, security problems (riots, robberies) and communication challenges (preventing hoarding). A number of crucial design choices were handled while developing the simulation-game. The main design challenges were: How to validate an unthinkable escalation scenario?; How to give the simulation a sufficient level of detail on all aspects and keep the complexity graspable so it can be played instantly?; and How much time should each playing round take?

Place, publisher, year, edition, pages
London: CRC Press, 2018
Keywords
simulation gaming critical infrastructure resilience
National Category
Information Systems, Social aspects
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-15707 (URN)2-s2.0-85058096731 (Scopus ID)978-0-8153-8682-7 (ISBN)978-1-351-17465-7 (ISBN)978-1-351-17466-4 (ISBN)
Conference
28th European Safety and Reliability Conference, ESREL 2018 in Trondheim, Norway, June 17-21, 2018
Projects
CCRAAAFFFTING
Funder
Swedish Civil Contingencies Agency, 2016-3046
Available from: 2018-06-19 Created: 2018-06-19 Last updated: 2019-02-05Bibliographically approved
van Laere, J., Ibrahim, O., Larsson, A., Olsson, L., Johansson, B. & Gustavsson, P. (2018). Analyzing the Implications of Design Choices in Existing Simulation-Games for Critical Infrastructure Resilience. In: Heide Karen Lukosch, Geertje Bekebrede, Rens Kortmann (Ed.), Simulation Gaming: Applications for Sustainable Cities and Smart Infrastructures: 48th International Simulation and GamingAssociation Conference, ISAGA 2017Delft, The Netherlands, July 10–14, 2017Revised Selected Papers. Paper presented at 48th International Simulation and Gaming Association Conference, ISAGA 2017 Delft, The Netherlands, July 10–14, 2017 (pp. 15-23). Cham: Springer, 10825
Open this publication in new window or tab >>Analyzing the Implications of Design Choices in Existing Simulation-Games for Critical Infrastructure Resilience
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2018 (English)In: Simulation Gaming: Applications for Sustainable Cities and Smart Infrastructures: 48th International Simulation and GamingAssociation Conference, ISAGA 2017Delft, The Netherlands, July 10–14, 2017Revised Selected Papers / [ed] Heide Karen Lukosch, Geertje Bekebrede, Rens Kortmann, Cham: Springer, 2018, Vol. 10825, p. 15-23Conference paper, Published paper (Refereed)
Abstract [en]

A literature study has identified the major impacts of importantdesign choices in simulation models and simulation-games that model criticalinfrastructure resilience. The four major groups of design choices discussed inthis article are: (1) the chosen learning goal (system understanding or collaborationtraining), (2) realism and time scale of the scenario, (3) design of playerroles and communication rules, (4) number of action alternatives, replay-abilityand richness of performance feedback while playing. Researchers and practitionerswho build simulation-games for studying critical infrastructure resiliencecan use the accumulated insights on these four aspects to improve the quality oftheir game design and the quality of the simulation models the game participantsinteract with.

Place, publisher, year, edition, pages
Cham: Springer, 2018
Series
Lecture Notes in Computer Science 10825, ISSN 0302-9743, E-ISSN 1611-3349 ; 10825
Keywords
Design choices, Critical infrastructures, Resilience, Gaming-simulation, Simulation
National Category
Information Systems, Social aspects
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-15759 (URN)10.1007/978-3-319-91902-7_2 (DOI)000465823100002 ()2-s2.0-85048038239 (Scopus ID)978-3-319-91901-0 (ISBN)978-3-319-91902-7 (ISBN)
Conference
48th International Simulation and Gaming Association Conference, ISAGA 2017 Delft, The Netherlands, July 10–14, 2017
Projects
CCRAAAFFFTING
Available from: 2018-06-21 Created: 2018-06-21 Last updated: 2019-05-16Bibliographically approved
Åhlfeldt, R.-M., Nohlberg, M., Söderström, E., Lennerholt, C. & van Laere, J. (2018). Current Situation Analysis of Information Security Level in Municipalities. Journal of Information System Security, 14(1), 3-19
Open this publication in new window or tab >>Current Situation Analysis of Information Security Level in Municipalities
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2018 (English)In: Journal of Information System Security, ISSN 1551-0123, E-ISSN 1551-0808, Vol. 14, no 1, p. 3-19Article in journal (Refereed) Published
Abstract [en]

Municipalities manage a significant part of society's services, and hence they also handle a vast amount of information. A municipality's activities include managing a significant part of society's services, and municipalities’ supply and management of information are, therefore, critical for society in general, and also for achieving the municipalities’ own operational goals. However, research shows weaknesses in the municipalities' work on information security, and there is a need to study and identify the current level of security.

This paper presents the result from a GAP analysis mapping the current situation of Swedish municipalities' for systematic information security work, based on the demands made on municipalities from both research and social perspectives. The result shows that the information security level regarding the systematic security work is generally low, and that there is a need to implement adapted tools for Information Security Management Systems in order to support municipalities.

Keywords
Information Security, Information Security Management Systems, Municipality
National Category
Computer and Information Sciences
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-16354 (URN)
Available from: 2018-11-02 Created: 2018-11-02 Last updated: 2019-02-08Bibliographically approved
Åhlfeldt, R.-M., Nohlberg, M., Söderström, E., Lennerholt, C. & van Laere, J. (2018). Current Situation Analysis of Information Security Level in Municipalities. In: Gurpreet Dhillin, Spyridon Samonas (Ed.), Proceedings of the Annual Information Institute Conference: . Paper presented at 17th Annual Security Conference, Las Vegas, March 26, 2018 - March 28, 2018. The Information Institute
Open this publication in new window or tab >>Current Situation Analysis of Information Security Level in Municipalities
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2018 (English)In: Proceedings of the Annual Information Institute Conference / [ed] Gurpreet Dhillin, Spyridon Samonas, The Information Institute , 2018Conference paper, Published paper (Refereed)
Abstract [en]

Municipalities manage a significant part of society's services, and hence also handle a vast amount of information. A municipality's activities include managing a significant part of society's services, and the municipality's supply and management of information are, therefore, critical for society in general, but also for achieving the municipality's own operational goals. However, investigations show weaknesses in the municipalities' work on information security, and there is a need to study and identify the current level of security. This paper presents the result from a GAP analysis mapping the Swedish municipalities current situation for systematic information security work, based on the demands made on municipalities from both research and social perspectives. The result shows that the information security level regarding systematic security work is generally low and that there is a need for adapted tools for Information Security Management Systems in order to support municipalities.

Place, publisher, year, edition, pages
The Information Institute, 2018
National Category
Information Systems
Research subject
INF303 Information Security; Information Systems
Identifiers
urn:nbn:se:his:diva-16755 (URN)978-1-935160-19-9 (ISBN)
Conference
17th Annual Security Conference, Las Vegas, March 26, 2018 - March 28, 2018
Available from: 2019-04-08 Created: 2019-04-08 Last updated: 2019-07-08Bibliographically approved
Johansson, B. J. E., van Laere, J. & Berggren, P. (2018). Evaluating Team Resilience in Simulator-Based Crisis Management Training. In: Kees Boersma, Brian Tomaszeski (Ed.), ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Managemen: . Paper presented at The 15th International Conference on Information Systems for Crisis Response and Management (ISCRAM), Rochester, NY, USA, May 20-23, 2018 (pp. 914-923). Rochester, NY (USA): Rochester Institute of Technology
Open this publication in new window or tab >>Evaluating Team Resilience in Simulator-Based Crisis Management Training
2018 (English)In: ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Managemen / [ed] Kees Boersma, Brian Tomaszeski, Rochester, NY (USA): Rochester Institute of Technology , 2018, p. 914-923Conference paper, Published paper (Refereed)
Abstract [en]

Currently, there is a lack of assessment approaches for evaluation of resilient capabilities in simulation games. This paper presents work-in-progress to create such an instrument to be used in crisis management simulation games for the fuel, food, and finance sectors. The “Team Resilience Assessment Method for Simulation” (TRAMS) is based on the Systemic Resilience Model and departs from the assumption that resilient crisis management teams will be able to develop strategies for assuring that anticipation, monitoring, response, recovery, and learning are established and maintained in their respective organizations as well as in the crisis management team. A prototype version of the TRAMS, based on the experiences of representatives from the involved sectors and firmly related to resilience theory, is presented and discussed. The TRAMS instrument will be tested in 30 planned simulations games including participants from the fuel, food, and finance sectors.

Place, publisher, year, edition, pages
Rochester, NY (USA): Rochester Institute of Technology, 2018
Series
Proceedings of ISCRAM the International Conference on Information Systems for Crisis Response and Management, E-ISSN 2411-3387 ; 15
Keywords
Team resilience, assessment, simulation games, training, Systemic Resilience Model
National Category
Information Systems, Social aspects
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-15760 (URN)2-s2.0-85060674924 (Scopus ID)978-0-692-12760-5 (ISBN)
Conference
The 15th International Conference on Information Systems for Crisis Response and Management (ISCRAM), Rochester, NY, USA, May 20-23, 2018
Projects
CCRAAAFFFTING
Funder
Swedish Civil Contingencies Agency, 2016-3046
Available from: 2018-06-21 Created: 2018-06-21 Last updated: 2019-02-07Bibliographically approved
Lennerholt, C., van Laere, J. & Söderström, E. (2018). Implementation challenges of Self Service Business Intelligence: A literature review. In: Proceedings of the 51st Hawaii International Conference on System Sciences: . Paper presented at 51st Hawaii International Conference on System Sciences, Hilton Waikoloa Village, Hawaii, USA, January 3-6, 2018 (pp. 5055-5063). Hilton Waikoloa Village, Hawaii, USA: IEEE Computer Society, 51, Article ID 0633.
Open this publication in new window or tab >>Implementation challenges of Self Service Business Intelligence: A literature review
2018 (English)In: Proceedings of the 51st Hawaii International Conference on System Sciences, Hilton Waikoloa Village, Hawaii, USA: IEEE Computer Society, 2018, Vol. 51, p. 5055-5063, article id 0633Conference paper, Published paper (Refereed)
Abstract [en]

In a traditional Business Intelligence (BI) system, power users serve less experienced casual users. Power users analyze and gather data requested by casual users, and produce the reports and visualizations that casual users base their decisions on. When data volumes and the usage frequency of a traditional BI system increase, power users have problems serving all the requests from casual users. The Self Service Business Intelligence (SSBI) approach can enable users to be more self-reliant and less dependent on power users. Although SSBI promises more benefits compared to a traditional BI system, many organizations fail to implement SSBI. The literature review presented in this paper discusses six SSBI challenges related to "Access and use of data" and four challenges related to "Self-reliant users". Awareness of these ten challenges can help practitioners avoid common pitfalls, when implementing SSBI, as well as guide SSBI researchers in focusing on their future research efforts.

Place, publisher, year, edition, pages
Hilton Waikoloa Village, Hawaii, USA: IEEE Computer Society, 2018
Series
Annual Hawaii International Conference on System Sciences. Proceedings, ISSN 1060-3425, E-ISSN 1530-1605
National Category
Information Systems
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-14618 (URN)978-0-9981331-1-9 (ISBN)
Conference
51st Hawaii International Conference on System Sciences, Hilton Waikoloa Village, Hawaii, USA, January 3-6, 2018
Projects
CCRAAAFFFTING
Funder
Swedish Civil Contingencies Agency, 2016-3046
Available from: 2018-01-04 Created: 2018-01-04 Last updated: 2018-04-25Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0003-0488-6841

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