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Durst, Susanne, Dr. och docentORCID iD iconorcid.org/0000-0001-8469-2427
Publications (10 of 95) Show all publications
Sumbal, M. S., Tsui, E., Durst, S., Shujahat, M., Irfan, I. & Ali, S. M. (2020). A framework to retain the knowledge of departing knowledge workers in the manufacturing industry. VINE Journal of Information and Knowledge Management Systems
Open this publication in new window or tab >>A framework to retain the knowledge of departing knowledge workers in the manufacturing industry
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2020 (English)In: VINE Journal of Information and Knowledge Management Systems, ISSN 2059-5891Article in journal (Refereed) Epub ahead of print
Abstract [en]

Purpose: The purpose of this study is to develop a conceptual framework on knowledge loss in a manufacturing sector based on three aspects: likelihood of knowledge loss, critical areas of knowledge loss and relevance of each of these knowledge areas in terms of utilization and alignment with organizational goals and strategy. Such a conceptual framework can be helpful to the practicing managers in understanding the types of knowledge that is lost of a given departing employee and thus deciding on a measure to retain the critical employees or capture their knowledge before they leave. Design/methodology/approach: Using a case study approach, data has been collected from a multinational battery manufacturing company based in Hong Kong. Semi-structured interviews have been conducted and analyzed through CAQDAS ATLAS.ti to generate the themes which were then used to develop the conceptual framework. Findings: The findings revealed that the likelihood factors of knowledge loss in the manufacturing sector include layoffs, retirement, immigration and job change. The critical areas of knowledge loss comprise the knowledge of relationships and networks, especially with the customers and suppliers, the technical knowledge (battery and process technology) and knowledge of management, among others. The relevance of each of these knowledge areas needs to be determined through proper analysis whether these knowledge areas are needed in future projects, up to date and aligned with organizational goals and strategy along with other factors. Research limitations/implications: Using the developed conceptual framework, managers and executives can identify critical employees in the manufacturing sector and accordingly take some appropriate measures to retain their knowledge. Caution should be taken while applying the findings of this study in other industries and context. Originality/value: This paper is an attempt to reduce the dearth of empirical studies by exploring knowledge retention in the manufacturing sector, especially in the development of proper conceptual frameworks to assess the potential knowledge loss of employees.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2020
Keywords
Battery, Conceptual framework, Knowledge loss, Knowledge retention, Manufacturing, Electric batteries, Human resource management, Industrial research, Managers, Manufacture, Battery manufacturing, Conceptual frameworks, Design/methodology/approach, Manufacturing industries, Organizational goals, Semi structured interviews, Knowledge management
National Category
Business Administration Production Engineering, Human Work Science and Ergonomics
Research subject
Knowledge and Innovation Management (KIM)
Identifiers
urn:nbn:se:his:diva-18219 (URN)10.1108/VJIKMS-06-2019-0086 (DOI)000512140000001 ()2-s2.0-85078983908 (Scopus ID)
Available from: 2020-02-24 Created: 2020-02-24 Last updated: 2020-04-22Bibliographically approved
Edvardsson, I. R., Durst, S. & Oskarsson, G. K. (2020). Strategic outsourcing in SMEs. Journal of Small Business and Enterprise Development, 27(1), 73-84
Open this publication in new window or tab >>Strategic outsourcing in SMEs
2020 (English)In: Journal of Small Business and Enterprise Development, ISSN 1462-6004, E-ISSN 1758-7840, Vol. 27, no 1, p. 73-84Article in journal (Refereed) Published
Abstract [en]

Purpose So far, there are very few empirical research studies available on the outsourcing pattern among small- and medium-sized enterprises (SMEs). The purpose of this paper is to examine strategic outsourcing among Icelandic SME service firms, from 2009 to 2018. Design/methodology/approach The data presented in this paper cover responses from 802 small service firms, which were collected through telephone and online questionnaires. In order to have sufficient data on strategic outsourcing and to ensure a decent analysis, three surveys were combined. Findings The main finding of the present paper is that SMEs that have a developed strategy on outsourcing seem to perform better than those who do not have. The former are more likely to have achieved cost reduction, especially in housing and finance, and they use outsourcing to increase core businesses. They select vendor firms more on the bases of cost and services, rather than personal contacts. Also, these firms have improved service quality, by focusing on their core competences. Originality/value To the authors' knowledge, the present study is one of the few empirical studies that have examined outsourcing in SMEs from a strategic perspective. The findings are valuable for managerial practice and could be a base for outsourcing strategies in SMEs.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2020
Keywords
Surveys, SMEs, Strategy, Service quality, Business excellence, Cost reduction, Core competence, Strategic outsourcing
National Category
Business Administration
Research subject
Knowledge and Innovation Management (KIM)
Identifiers
urn:nbn:se:his:diva-18229 (URN)10.1108/JSBED-09-2019-0322 (DOI)000510918800004 ()2-s2.0-85076132808 (Scopus ID)
Available from: 2020-02-27 Created: 2020-02-27 Last updated: 2020-04-22Bibliographically approved
Edvardsson, I. R., Óskarsson, G. K. & Durst, S. (2020). The outsourcing practice among small knowledge-intensive service firms. VINE Journal of Information and Knowledge Management Systems
Open this publication in new window or tab >>The outsourcing practice among small knowledge-intensive service firms
2020 (English)In: VINE Journal of Information and Knowledge Management Systems, ISSN 2059-5891Article in journal (Refereed) Epub ahead of print
Abstract [en]

Purpose: This paper aims to present findings on outsourcing practices in small service firms in Iceland, where the prime focus is on knowledge-intensive service firms. Design/methodology/approach: To gain information on the scope and reason for outsourcing, telephone and online surveys were used. In total, 802 firms participated in the surveys, which were conducted in the period 2009-2018. Findings: The results show that knowledge-intensive firms outsource far more than other service firms and are also more likely to have an outsourcing strategy. The grounds for increased outsourcing are cost reduction and strategic reasons, such as a focus on core competency and the search for external knowledge. In comparison with other firms, knowledge-intensive firms are increasingly outsourcing cleaning, security services, canteen and transportation, IT processes, human resource management, training and consulting. Additionally, managers of these firms select suppliers more on the basis of cost and quality. They also realize more cost savings as a consequence of outsourcing. Outsourcing had a very limited effect on employment in the firms, while cost reduction was achieved in 48.3 per cent of the firms involved. Research limitations/implications: The findings are in line with the resource-based theory and, interestingly, this is not limited to knowledge-based firms, but to a large portion of service firms as well. Originality/value: This is the first in-depth study on outsourcing patterns in knowledge-intensive firms, which uses theoretical classification in empirical analysis. 

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2020
Keywords
Human resources, Iceland, Knowledge-based firms, Knowledge-intensive firms, Outsourcing, Outsourcing strategy, Survey, Telephone and online survey, Cost reduction, Human resource management, Knowledge based systems, Personnel, Surveying, Surveys, Telephone sets, Transportation personnel, Icelands, Knowledge based, Online surveys
National Category
Business Administration
Research subject
Knowledge and Innovation Management (KIM)
Identifiers
urn:nbn:se:his:diva-18220 (URN)10.1108/VJIKMS-06-2019-0083 (DOI)000512180300001 ()2-s2.0-85079186525 (Scopus ID)
Available from: 2020-02-24 Created: 2020-02-24 Last updated: 2020-04-22Bibliographically approved
Tehseen, S., Mughal, S. A., Durst, S., Shujahat, M., Qureshi, Z. H. & Kokkalis, P. (2019). Composition-based view of the firm as a promising approach to studying small businesses. Produção, 29, Article ID e20180022.
Open this publication in new window or tab >>Composition-based view of the firm as a promising approach to studying small businesses
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2019 (English)In: Produção, ISSN 0103-6513, E-ISSN 1980-5411, Vol. 29, article id e20180022Article, review/survey (Refereed) Published
Abstract [en]

Paper aims

Extant Literature based on the resource-based view (RBV) of the firm suggests that it can be used to study organizations of all types and sizes. In essence, the RBV argues that firms that possess rare, non-imitable, valuable, unique, and non-substitutable resources will outperform firms that do not possess such resources. This study questions the applicability of this assumption to smaller businesses, which are likely to have common resources readily available in the market rather than rare, non-imitable, non-substitutable, unique, or valuable resources. The purpose of this study is to discuss whether the composition-based view (CBV) of the firm offers a more promising approach than the RBV to studying small businesses.

Originality

This study is one of the first to tentatively suggest a change in theoretical approach when studying small businesses.

Research method

A structured critical review approach is taken.

Main findings

The findings reveal that the CBV offers a more promising and appropriate theoretical framework than the RBV for research on small businesses, whereas the RBV is better suited to research on larger firms.

Implications for theory and practice

Future studies can use RBV and CBV to study large and small businesses, respectively.

Place, publisher, year, edition, pages
São Paulo: Associacao Brasileira de Engenharia de Producao, 2019
Keywords
Composition-Based View (CBV), Resource-Based View (RBV), Small businesses, Common resources, Literature review
National Category
Business Administration
Research subject
Knowledge and Innovation Management (KIM)
Identifiers
urn:nbn:se:his:diva-16615 (URN)10.1590/0103-6513.20180022 (DOI)2-s2.0-85066055404 (Scopus ID)
Note

Systematic review

Available from: 2019-02-09 Created: 2019-02-09 Last updated: 2019-11-13Bibliographically approved
Syrjä, P., Puumalainen, K., Sjögrén, H., Soininen, J. & Durst, S. (2019). Entrepreneurial orientation in firms with a social mission - a mixed-methods approach. Cogent Business & Management, 6(1), 1-25, Article ID 1602016.
Open this publication in new window or tab >>Entrepreneurial orientation in firms with a social mission - a mixed-methods approach
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2019 (English)In: Cogent Business & Management, ISSN 2331-1975, Vol. 6, no 1, p. 1-25, article id 1602016Article in journal (Refereed) Published
Abstract [en]

This study explores entrepreneurial orientation (EO) in Finnish social enterprises in a social context using a mixed-methods approach. As a result, we propose that the generic dimensions of EO apply in a social context with minor refinements but suggest an additional dimension of persistence. The social enterprises take substantial financial risks although carefully avoid anything that may jeopardise the firms’ social impact. They exhibit highly innovative behaviour when developing new ways to serve the social purpose as well as when finding new ways to generate income. Furthermore, these enterprises exhibit remarkable persistence in adhering to a course of action despite their experienced difficulties.

Place, publisher, year, edition, pages
Taylor & Francis, 2019
Keywords
Entrepreneurial orientation, social entrepreneurship, mixed-methods approach, social innovation, social enterprise, persistence
National Category
Business Administration
Research subject
Knowledge and Innovation Management (KIM)
Identifiers
urn:nbn:se:his:diva-16774 (URN)10.1080/23311975.2019.1602016 (DOI)000465847700001 ()2-s2.0-85064911908 (Scopus ID)
Available from: 2019-04-15 Created: 2019-04-15 Last updated: 2019-09-16Bibliographically approved
Williams, C. & Durst, S. (2019). Exploring the transition phase in offshore outsourcing: Decision making amidst knowledge at risk. Journal of Business Research, 103, 460-471
Open this publication in new window or tab >>Exploring the transition phase in offshore outsourcing: Decision making amidst knowledge at risk
2019 (English)In: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 103, p. 460-471Article in journal (Refereed) Published
Abstract [en]

We explore the transition phase in information system (IS) offshore outsourcing, focusing on ongoing decisions made in a client-vendor arrangement and the implications these decisions have for knowledge at risk. Drawing on time-compression and knowledge at risk literatures we argue that firms will need to make ongoing transitional decisions over time as knowledge intensive work is increasingly handed over from client to vendor. We conduct a longitudinal exploratory case study of a strategic development project transitioned from a European client to a company in India over a 4-year period. Analysis indicates: (1) four distinct phases of the transition: penetration, embedment, ramp-up and stabilization; (2) how transitional decisions and knowledge at risk vary across these phases. Results from the longitudinal approach have implications not only for understanding the ‘what’ and ‘how’ in IS offshore outsourcing but also for a deeper insight into the ‘when’ question.

Place, publisher, year, edition, pages
Elsevier, 2019
Keywords
Offshore outsourcing, Transitional decisions, Knowledge at risk, India, Longitudinal case study
National Category
Business Administration
Research subject
Knowledge and Innovation Management (KIM)
Identifiers
urn:nbn:se:his:diva-14667 (URN)10.1016/j.jbusres.2018.01.013 (DOI)000484644400044 ()2-s2.0-85040372549 (Scopus ID)
Available from: 2018-01-19 Created: 2018-01-19 Last updated: 2019-09-26Bibliographically approved
Durst, S. (2019). How far have we come with the study of knowledge risks?. Vine: The Journal of Information and Knowledge Management Systems, 49(1), 21-34
Open this publication in new window or tab >>How far have we come with the study of knowledge risks?
2019 (English)In: Vine: The Journal of Information and Knowledge Management Systems, ISSN 0305-5728, E-ISSN 1474-1032, Vol. 49, no 1, p. 21-34Article, review/survey (Refereed) Published
Abstract [en]

Purpose – This paper aims to review research on the topic of knowledge risks to establish the current body of knowledge and, on this basis, to suggest some promising avenues for future research.

Design/methodology/approach – This study consists of a systematic review of 52 refereed articles on knowledge risks.

Findings – The findings contribute to a more holistic view of the topic and related aspects and, thus, complement the study of knowledge management. Additionally, a number of research questions are proposed, aimed at guiding and informing future research activities.

Research limitations/implications – This study may not have enabled a complete coverage of all articles in the field of knowledge risks. Yet, based on the chosen research methodology, it seems reasonable to assume that the review process covered a large share of studies available.

Originality/value – To the best of the author’s knowledge, no systematic literature review on knowledge risks and related issues has previously been published in academic journals. Keywords Knowledge loss, Knowledge management, Systematic literature review, Knowledge risk management, Knowledge risks

Paper type Literature review

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2019
Keywords
Knowledge loss, Knowledge management, Systematic literature review, Knowledge risk management, Knowledge risks
National Category
Business Administration
Research subject
Knowledge and Innovation Management (KIM)
Identifiers
urn:nbn:se:his:diva-16557 (URN)10.1108/VJIKMS-10-2018-0087 (DOI)000460324700002 ()2-s2.0-85060098991 (Scopus ID)
Available from: 2019-01-14 Created: 2019-01-14 Last updated: 2019-07-05Bibliographically approved
Matos, F., Vairinhos, V., Durst, S. & Dameri, R. P. (2019). Intellectual Capital and Innovation for Sustainable Smart Cities: The Case of N-Tuple of Helices. In: Florinda Matos, Valter Vairinhos, Paulo Maurício Selig, Leif Edvinsson (Ed.), Intellectual Capital Management as a Driver of Sustainability: Perspectives for Organizations and Society (pp. 49-66). Springer
Open this publication in new window or tab >>Intellectual Capital and Innovation for Sustainable Smart Cities: The Case of N-Tuple of Helices
2019 (English)In: Intellectual Capital Management as a Driver of Sustainability: Perspectives for Organizations and Society / [ed] Florinda Matos, Valter Vairinhos, Paulo Maurício Selig, Leif Edvinsson, Springer, 2019, p. 49-66Chapter in book (Refereed)
Abstract [en]

The purpose of this chapter is to explore and discuss, in the context of Smart Cities (SC), the relations between three concepts: Intellectual Capital (IC), Innovation Process (IP) and Sustainability (S). It is important to note that, in this context, the concept of IC refers to Smart Cities Intellectual Capital (SCIC), which is characterised by four components (Human Capital, Process Capital, Renewal Capital, Clients Capital), also used for Nations IC. The Innovation analysis considers two models: the first one expresses the dependencies and limits of innovation, resulting from physical limitations such as city area and city population; and the second one is the N-Tuple of Helices model. The concept of Smart City will be modelled as a living being capable of rational behaviour, knowledge production, and intellectual activity.

Place, publisher, year, edition, pages
Springer, 2019
Series
Springer Professional
Keywords
Intellectual capital, IC, smart city, innovation, N-Tuple, Helix model
National Category
Business Administration
Research subject
Knowledge and Innovation Management (KIM)
Identifiers
urn:nbn:se:his:diva-15836 (URN)10.1007/978-3-319-79051-0_4 (DOI)2-s2.0-85053303481 (Scopus ID)978-3-319-79050-3 (ISBN)978-3-319-79051-0 (ISBN)
Note

Springer Professional

Available from: 2018-06-26 Created: 2018-06-26 Last updated: 2019-09-30Bibliographically approved
Grimsdottir, E., Edvardsson, I.-R. & Durst, S. (2019). Knowledge creation in knowledge-intensive small and medium-sized enterprises. International Journal of Knowledge-Based Development, 10(1), 75-94
Open this publication in new window or tab >>Knowledge creation in knowledge-intensive small and medium-sized enterprises
2019 (English)In: International Journal of Knowledge-Based Development, ISSN 2040-4468, E-ISSN 2040-4476, Vol. 10, no 1, p. 75-94Article in journal (Refereed) Published
Abstract [en]

The paper presents insights into the knowledge creation process in three Icelandic knowledge-intensive small and medium-sized enterprises (SMEs). Data were obtained through a case study methodology. The findings indicate that the three knowledge-intensive companies use complex, non-routine knowledge to deal with complex problems. Often, practical problems are a starting point for new ideas and knowledge development. Brainstorming, collaboration, teamwork, informal and formal gathering and other knowledge creation activities are used in the knowledge creating process. The companies showed many characteristics of SMEs with little formal structure and strategies. The subject of knowledge creation has received little attention in the literature. Thus, the study responds to this situation by giving insights into the knowledge creation processes in knowledge-intensive SMEs.

Place, publisher, year, edition, pages
InderScience Publishers, 2019
Keywords
knowledge creation, knowledge-intensive companies, KICs, knowledge management, small and medium-sized enterprises, SMEs
National Category
Business Administration
Research subject
Knowledge and Innovation Management (KIM)
Identifiers
urn:nbn:se:his:diva-16665 (URN)10.1504/IJKBD.2019.10019584 (DOI)000460726100004 ()
Available from: 2019-02-27 Created: 2019-02-27 Last updated: 2019-04-23Bibliographically approved
Durst, S. & Zieba, M. (2019). Mapping knowledge risks: towards a better understanding of knowledge management. Knowledge Management Research & Practice, 17(1), 1-13
Open this publication in new window or tab >>Mapping knowledge risks: towards a better understanding of knowledge management
2019 (English)In: Knowledge Management Research & Practice, ISSN 1477-8238, E-ISSN 1477-8246, Vol. 17, no 1, p. 1-13Article in journal (Refereed) Published
Abstract [en]

This conceptual paper aims to identify, present, and analyze potential knowledge risks organizations might face. With the growing complexity of organizational environments and the plethora of new knowledge risks emerging, this critical but under-researched field of knowledge management (KM) deserves closer attention. The study is based on a critical analysis of the extant literature devoted to knowledge risks, discusses potential outcomes of these risks and proposes a concept map of knowledge risks. The map shows a number of knowledge risks organizations should be aware of. Knowledge risks can be assigned to three categories: human, technological and operational. The research is the first systematic and comprehensive review of knowledge risks at the organizational level. By aggregating and consolidating the knowledge risks covered, the study does not only provide a knowledge risk taxonomy but also promising directions for future research. The study also contributes to a more comprehensive understanding of KM.

Place, publisher, year, edition, pages
Taylor & Francis Group, 2019
Keywords
Knowledge risks, knowledge management, knowledge risk management, taxonomy, concept map
National Category
Business Administration
Research subject
Knowledge and Innovation Management (KIM)
Identifiers
urn:nbn:se:his:diva-16343 (URN)10.1080/14778238.2018.1538603 (DOI)000459918500001 ()2-s2.0-85055691078 (Scopus ID)
Available from: 2018-10-27 Created: 2018-10-27 Last updated: 2019-03-14Bibliographically approved
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ORCID iD: ORCID iD iconorcid.org/0000-0001-8469-2427

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