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Söderström, Eva
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Publications (10 of 86) Show all publications
Holgersson, J. & Söderström, E. (2019). Bridging the gap: Exploring elderly citizens' perceptions of digital exclusion. In: Paul Johannesson, Pär Ågerfalk, Remko Helms (Ed.), Proceedings of the 27th European Conference on Information Systems (ECIS): . Paper presented at 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Association for Information Systems, Article ID 28.
Open this publication in new window or tab >>Bridging the gap: Exploring elderly citizens' perceptions of digital exclusion
2019 (English)In: Proceedings of the 27th European Conference on Information Systems (ECIS) / [ed] Paul Johannesson, Pär Ågerfalk, Remko Helms, Association for Information Systems, 2019, article id 28Conference paper, Published paper (Refereed)
Abstract [en]

Digital exclusion of elderly citizens is a main contributor for poor uptake of public e-service. The situation is alarming since elderly citizens are a major target for many upcoming services provided by governments, such as online health care services. Playing an important role in a sustainable society, governments should always strive towards increased efficiency and effectivity in order for publicly founded resources to be better used. However, sustainable development of public e-services is problematic if the intended receivers of such services are excluded from, or do not want to use them. In order to address this problematic situation we need to know more about elderly citizens’ perceptions of why they are digitally excluded. We add to existing research by providing a large sample of empirical data explaining elderly citizens’ own perceptions about why they are digitally excluded. Furthermore, we present how these perceptions can be categorised and also how they relate in between. Such findings may serve as a basis for how to deal with these problems in order to enhance digital inclusion of elderly citizens, which in the long run may enhance their uptake of public e-service.

Place, publisher, year, edition, pages
Association for Information Systems, 2019
Keywords
Digital Exclusion, The Digital Divide, E-government, Digital Service, Public e-service
National Category
Information Systems
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-16908 (URN)978-1-7336325-0-8 (ISBN)
Conference
27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019
Note

IIT2019kv2

Available from: 2019-05-23 Created: 2019-05-23 Last updated: 2019-09-30Bibliographically approved
Rose, J., Holgersson, J. & Söderström, E. (2019). Designing Innovative Digital Services for Government: A Business Model Canvas Adaptation. In: Paul Johannesson, Pär Ågerfalk, Remko Helms (Ed.), Proceedings of the 27th European Conference on Information Systems (ECIS): . Paper presented at 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Association for Information Systems, Article ID 11.
Open this publication in new window or tab >>Designing Innovative Digital Services for Government: A Business Model Canvas Adaptation
2019 (English)In: Proceedings of the 27th European Conference on Information Systems (ECIS) / [ed] Paul Johannesson, Pär Ågerfalk, Remko Helms, Association for Information Systems, 2019, article id 11Conference paper, Published paper (Refereed)
Abstract [en]

E-government is not known for its progressive approach to the design of e-services. An action design research approach is taken for the development of a tool for helping e-service designers work in an innovative way. The theoretical grounding is in open service innovation, service-dominant logic and service design, and the research was conducted with the help of local government prac-titioners in Sweden. The resulting tool is an adaptation of the well-known business model canvas – the innovative digital service canvas. Other contributions include an approach to design science incorporating theory-based design principles, and the design principles themselves.

Place, publisher, year, edition, pages
Association for Information Systems, 2019
Keywords
digital services, e-services, innovation, action design research, design principles, business model canvas
National Category
Information Systems, Social aspects
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-17146 (URN)978-1-7336325-0-8 (ISBN)
Conference
27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019
Projects
Innoserve
Funder
Region Västra Götaland
Available from: 2019-06-17 Created: 2019-06-17 Last updated: 2019-09-30Bibliographically approved
Holgersson, J., Söderström, E. & Rose, J. (2019). Digital inclusion of elderly citizens for a sustainable society. In: Paul Johannesson, Pär Ågerfalk, Remko Helms (Ed.), Proceedings of the 27th European Conference on Information Systems (ECIS): . Paper presented at 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Association for Information Systems, Article ID 7.
Open this publication in new window or tab >>Digital inclusion of elderly citizens for a sustainable society
2019 (English)In: Proceedings of the 27th European Conference on Information Systems (ECIS) / [ed] Paul Johannesson, Pär Ågerfalk, Remko Helms, Association for Information Systems, 2019, article id 7Conference paper, Published paper (Refereed)
Abstract [en]

In an increasingly digitalised society, participation becomes dependent on digital skills – the ability to understand and use the everyday Internet technologies that surround us. People who have difficulty acquiring these skills risk being digitally excluded. One such group is the elderly; all research studies show that they are disadvantaged. The project focuses on digital inclusion for elderly citizens, addressing goal 10 of the United Nations global sustainability goals: reduced inequality within and among countries. It brings together researchers, industry and government in a collaborative practice (action research) program designed to increase theoretical knowledge of digital inclusion in Sweden, and to provide useful guidelines and tools for improving societal involvement of elderly citizens. The collaborative practice approach incorporates survey and interview techniques to ensure scientific rigor. A feature of the project is the use of a cross-generational teaching and learning approach – young people (digital natives) interacting with elderly - which has not previously been researched. Our initial results show that the benefits for the elderly include reduced isolation, more autonomy and independence, and better health.

Place, publisher, year, edition, pages
Association for Information Systems, 2019
Keywords
Digitalisation, The Digital Divide, Digital exclusion, E-government. Digital service, Elderly citizens
National Category
Information Systems
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-16909 (URN)978-1-7336325-0-8 (ISBN)
Conference
27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019
Available from: 2019-05-23 Created: 2019-05-23 Last updated: 2019-05-23Bibliographically approved
Rose, J., Göbel, H., Cronholm, S., Holgersson, J., Söderström, E. & Hallqvist, C. (2019). Theory-Based Design Principles for Digital Service Innovation. e-Service Journal, 11(1), 1-30
Open this publication in new window or tab >>Theory-Based Design Principles for Digital Service Innovation
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2019 (English)In: e-Service Journal, ISSN 1528-8226, E-ISSN 1528-8234, Vol. 11, no 1, p. 1-30Article in journal (Refereed) Published
Abstract [en]

The article establishes theory-based design principles for constructing tools and methods for developing innovative digital services. The research method is developed from process advice offered for this task, in the context of design science. We define the objectives for the design task (solution objectives), identify and justify suitable kernel theories (service design, open innovation, service-dominant logic), and derive the principle normative elements of the chosen theories. Convergences and contradictions in the normative elements are analysed in relation to the method design task, and the prescriptive elements are synthesised into six core design principles. Implications for both the method design task, and research and practice in general are drawn.

Place, publisher, year, edition, pages
Indiana University Press, 2019
Keywords
design principles, design science, service design, digital services, open innovation, service-dominant logic
National Category
Information Systems, Social aspects
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-17690 (URN)10.2979/eservicej.11.1.01 (DOI)
Projects
ELDIG
Available from: 2019-09-17 Created: 2019-09-17 Last updated: 2019-11-08Bibliographically approved
Söderström, E. & Holgersson, J. (2019). Ökat digitalt innanförskap för äldre: Haninge. Skövde: Högskolan i Skövde
Open this publication in new window or tab >>Ökat digitalt innanförskap för äldre: Haninge
2019 (Swedish)Report (Other (popular science, discussion, etc.))
Place, publisher, year, edition, pages
Skövde: Högskolan i Skövde, 2019. p. 16
Series
IIT Technical Reports ; HS-IIT-TR-19-003
Keywords
Digitalt innanförskap, digitalisering
National Category
Information Systems
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-16937 (URN)
Available from: 2019-06-03 Created: 2019-06-03 Last updated: 2019-06-03Bibliographically approved
Söderström, E. & Holgersson, J. (2019). Ökat digitalt innanförskap för äldre: Trelleborg. Skövde: Högskolan i Skövde
Open this publication in new window or tab >>Ökat digitalt innanförskap för äldre: Trelleborg
2019 (Swedish)Report (Other (popular science, discussion, etc.))
Place, publisher, year, edition, pages
Skövde: Högskolan i Skövde, 2019. p. 17
Series
IIT Technical Reports ; HS-IIT-TR-19-002
Keywords
Digitalt innanförskap, digitalisering
National Category
Information Systems
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-16729 (URN)
Projects
ELDIG
Available from: 2019-03-28 Created: 2019-03-28 Last updated: 2019-04-10Bibliographically approved
Åhlfeldt, R.-M., Nohlberg, M., Söderström, E., Lennerholt, C. & van Laere, J. (2018). Current Situation Analysis of Information Security Level in Municipalities. In: Gurpreet Dhillin, Spyridon Samonas (Ed.), Proceedings of the Annual Information Institute Conference: . Paper presented at 17th Annual Security Conference, Las Vegas, March 26, 2018 - March 28, 2018. The Information Institute
Open this publication in new window or tab >>Current Situation Analysis of Information Security Level in Municipalities
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2018 (English)In: Proceedings of the Annual Information Institute Conference / [ed] Gurpreet Dhillin, Spyridon Samonas, The Information Institute , 2018Conference paper, Published paper (Refereed)
Abstract [en]

Municipalities manage a significant part of society's services, and hence also handle a vast amount of information. A municipality's activities include managing a significant part of society's services, and the municipality's supply and management of information are, therefore, critical for society in general, but also for achieving the municipality's own operational goals. However, investigations show weaknesses in the municipalities' work on information security, and there is a need to study and identify the current level of security. This paper presents the result from a GAP analysis mapping the Swedish municipalities current situation for systematic information security work, based on the demands made on municipalities from both research and social perspectives. The result shows that the information security level regarding systematic security work is generally low and that there is a need for adapted tools for Information Security Management Systems in order to support municipalities.

Place, publisher, year, edition, pages
The Information Institute, 2018
National Category
Information Systems
Research subject
INF303 Information Security; Information Systems
Identifiers
urn:nbn:se:his:diva-16755 (URN)978-1-935160-19-9 (ISBN)
Conference
17th Annual Security Conference, Las Vegas, March 26, 2018 - March 28, 2018
Available from: 2019-04-08 Created: 2019-04-08 Last updated: 2019-07-08Bibliographically approved
Åhlfeldt, R.-M., Nohlberg, M., Söderström, E., Lennerholt, C. & van Laere, J. (2018). Current Situation Analysis of Information Security Level in Municipalities. Journal of Information System Security, 14(1), 3-19
Open this publication in new window or tab >>Current Situation Analysis of Information Security Level in Municipalities
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2018 (English)In: Journal of Information System Security, ISSN 1551-0123, E-ISSN 1551-0808, Vol. 14, no 1, p. 3-19Article in journal (Refereed) Published
Abstract [en]

Municipalities manage a significant part of society's services, and hence they also handle a vast amount of information. A municipality's activities include managing a significant part of society's services, and municipalities’ supply and management of information are, therefore, critical for society in general, and also for achieving the municipalities’ own operational goals. However, research shows weaknesses in the municipalities' work on information security, and there is a need to study and identify the current level of security.

This paper presents the result from a GAP analysis mapping the current situation of Swedish municipalities' for systematic information security work, based on the demands made on municipalities from both research and social perspectives. The result shows that the information security level regarding the systematic security work is generally low, and that there is a need to implement adapted tools for Information Security Management Systems in order to support municipalities.

Place, publisher, year, edition, pages
The Information Institute, 2018
Keywords
Information Security, Information Security Management Systems, Municipality
National Category
Computer and Information Sciences
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-16354 (URN)
Available from: 2018-11-02 Created: 2018-11-02 Last updated: 2019-11-19Bibliographically approved
Rose, J., Holgersson, J., Söderström, E., Göbel, H., Cronholm, S. & Hallqvist, C. (2018). Design principles for digital service innovation. In: : . Paper presented at The 15th Scandinavian Workshop on Electronic Government, SWEG 2018, 31 Jan - 1 Feb, 2018, Frederiksberg, Denmark.
Open this publication in new window or tab >>Design principles for digital service innovation
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2018 (English)Conference paper, Published paper (Other academic)
National Category
Information Systems
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-16695 (URN)
Conference
The 15th Scandinavian Workshop on Electronic Government, SWEG 2018, 31 Jan - 1 Feb, 2018, Frederiksberg, Denmark
Projects
Innoserve
Funder
Region Västra Götaland
Available from: 2019-03-12 Created: 2019-03-12 Last updated: 2019-10-09Bibliographically approved
Lennerholt, C., van Laere, J. & Söderström, E. (2018). Implementation challenges of Self Service Business Intelligence: A literature review. In: Proceedings of the 51st Hawaii International Conference on System Sciences: . Paper presented at 51st Hawaii International Conference on System Sciences, Hilton Waikoloa Village, Hawaii, USA, January 3-6, 2018 (pp. 5055-5063). Hilton Waikoloa Village, Hawaii, USA: IEEE Computer Society, 51, Article ID 0633.
Open this publication in new window or tab >>Implementation challenges of Self Service Business Intelligence: A literature review
2018 (English)In: Proceedings of the 51st Hawaii International Conference on System Sciences, Hilton Waikoloa Village, Hawaii, USA: IEEE Computer Society, 2018, Vol. 51, p. 5055-5063, article id 0633Conference paper, Published paper (Refereed)
Abstract [en]

In a traditional Business Intelligence (BI) system, power users serve less experienced casual users. Power users analyze and gather data requested by casual users, and produce the reports and visualizations that casual users base their decisions on. When data volumes and the usage frequency of a traditional BI system increase, power users have problems serving all the requests from casual users. The Self Service Business Intelligence (SSBI) approach can enable users to be more self-reliant and less dependent on power users. Although SSBI promises more benefits compared to a traditional BI system, many organizations fail to implement SSBI. The literature review presented in this paper discusses six SSBI challenges related to "Access and use of data" and four challenges related to "Self-reliant users". Awareness of these ten challenges can help practitioners avoid common pitfalls, when implementing SSBI, as well as guide SSBI researchers in focusing on their future research efforts.

Place, publisher, year, edition, pages
Hilton Waikoloa Village, Hawaii, USA: IEEE Computer Society, 2018
Series
Annual Hawaii International Conference on System Sciences. Proceedings, ISSN 1060-3425, E-ISSN 1530-1605
National Category
Information Systems
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-14618 (URN)978-0-9981331-1-9 (ISBN)
Conference
51st Hawaii International Conference on System Sciences, Hilton Waikoloa Village, Hawaii, USA, January 3-6, 2018
Projects
CCRAAAFFFTING
Funder
Swedish Civil Contingencies Agency, 2016-3046
Available from: 2018-01-04 Created: 2018-01-04 Last updated: 2018-04-25Bibliographically approved
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