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Söderström, Eva
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Publications (10 of 85) Show all publications
Holgersson, J. & Söderström, E. (2019). Bridging the gap: Exploring elderly citizens' perceptions of digital exclusion. In: Paul Johannesson, Pär Ågerfalk, Remko Helms (Ed.), Proceedings of the 27th European Conference on Information Systems (ECIS): . Paper presented at 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Association for Information Systems, Article ID 28.
Open this publication in new window or tab >>Bridging the gap: Exploring elderly citizens' perceptions of digital exclusion
2019 (English)In: Proceedings of the 27th European Conference on Information Systems (ECIS) / [ed] Paul Johannesson, Pär Ågerfalk, Remko Helms, Association for Information Systems, 2019, article id 28Conference paper, Published paper (Refereed)
Abstract [en]

Digital exclusion of elderly citizens is a main contributor for poor uptake of public e-service. The situation is alarming since elderly citizens are a major target for many upcoming services provided by governments, such as online health care services. Playing an important role in a sustainable society, governments should always strive towards increased efficiency and effectivity in order for publicly founded resources to be better used. However, sustainable development of public e-services is problematic if the intended receivers of such services are excluded from, or do not want to use them. In order to address this problematic situation we need to know more about elderly citizens’ perceptions of why they are digitally excluded. We add to existing research by providing a large sample of empirical data explaining elderly citizens’ own perceptions about why they are digitally excluded. Furthermore, we present how these perceptions can be categorised and also how they relate in between. Such findings may serve as a basis for how to deal with these problems in order to enhance digital inclusion of elderly citizens, which in the long run may enhance their uptake of public e-service.

Place, publisher, year, edition, pages
Association for Information Systems, 2019
Keywords
Digital Exclusion, The Digital Divide, E-government, Digital Service, Public e-service
National Category
Information Systems
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-16908 (URN)978-1-7336325-0-8 (ISBN)
Conference
27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019
Available from: 2019-05-23 Created: 2019-05-23 Last updated: 2019-05-23Bibliographically approved
Rose, J., Holgersson, J. & Söderström, E. (2019). Designing Innovative Digital Services for Government: A Business Model Canvas Adaptation. In: Paul Johannesson, Pär Ågerfalk, Remko Helms (Ed.), Proceedings of the 27th European Conference on Information Systems (ECIS): . Paper presented at 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Association for Information Systems, Article ID 11.
Open this publication in new window or tab >>Designing Innovative Digital Services for Government: A Business Model Canvas Adaptation
2019 (English)In: Proceedings of the 27th European Conference on Information Systems (ECIS) / [ed] Paul Johannesson, Pär Ågerfalk, Remko Helms, Association for Information Systems, 2019, article id 11Conference paper, Published paper (Refereed)
Abstract [en]

E-government is not known for its progressive approach to the design of e-services. An action design research approach is taken for the development of a tool for helping e-service designers work in an innovative way. The theoretical grounding is in open service innovation, service-dominant logic and service design, and the research was conducted with the help of local government prac-titioners in Sweden. The resulting tool is an adaptation of the well-known business model canvas – the innovative digital service canvas. Other contributions include an approach to design science incorporating theory-based design principles, and the design principles themselves.

Place, publisher, year, edition, pages
Association for Information Systems, 2019
Keywords
digital services, e-services, innovation, action design research, design principles, business model canvas
National Category
Information Systems, Social aspects
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-17146 (URN)978-1-7336325-0-8 (ISBN)
Conference
27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019
Projects
Innoserve
Funder
Region Västra Götaland
Available from: 2019-06-17 Created: 2019-06-17 Last updated: 2019-06-18Bibliographically approved
Holgersson, J., Söderström, E. & Rose, J. (2019). Digital inclusion of elderly citizens for a sustainable society. In: Paul Johannesson, Pär Ågerfalk, Remko Helms (Ed.), Proceedings of the 27th European Conference on Information Systems (ECIS): . Paper presented at 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Association for Information Systems, Article ID 7.
Open this publication in new window or tab >>Digital inclusion of elderly citizens for a sustainable society
2019 (English)In: Proceedings of the 27th European Conference on Information Systems (ECIS) / [ed] Paul Johannesson, Pär Ågerfalk, Remko Helms, Association for Information Systems, 2019, article id 7Conference paper, Published paper (Refereed)
Abstract [en]

In an increasingly digitalised society, participation becomes dependent on digital skills – the ability to understand and use the everyday Internet technologies that surround us. People who have difficulty acquiring these skills risk being digitally excluded. One such group is the elderly; all research studies show that they are disadvantaged. The project focuses on digital inclusion for elderly citizens, addressing goal 10 of the United Nations global sustainability goals: reduced inequality within and among countries. It brings together researchers, industry and government in a collaborative practice (action research) program designed to increase theoretical knowledge of digital inclusion in Sweden, and to provide useful guidelines and tools for improving societal involvement of elderly citizens. The collaborative practice approach incorporates survey and interview techniques to ensure scientific rigor. A feature of the project is the use of a cross-generational teaching and learning approach – young people (digital natives) interacting with elderly - which has not previously been researched. Our initial results show that the benefits for the elderly include reduced isolation, more autonomy and independence, and better health.

Place, publisher, year, edition, pages
Association for Information Systems, 2019
Keywords
Digitalisation, The Digital Divide, Digital exclusion, E-government. Digital service, Elderly citizens
National Category
Information Systems
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-16909 (URN)978-1-7336325-0-8 (ISBN)
Conference
27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019
Available from: 2019-05-23 Created: 2019-05-23 Last updated: 2019-05-23Bibliographically approved
Söderström, E. & Holgersson, J. (2019). Ökat digitalt innanförskap för äldre: Haninge. Skövde: Högskolan i Skövde
Open this publication in new window or tab >>Ökat digitalt innanförskap för äldre: Haninge
2019 (Swedish)Report (Other (popular science, discussion, etc.))
Place, publisher, year, edition, pages
Skövde: Högskolan i Skövde, 2019. p. 16
Series
IIT Technical Reports ; HS-IIT-TR-19-003
Keywords
Digitalt innanförskap, digitalisering
National Category
Information Systems
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-16937 (URN)
Available from: 2019-06-03 Created: 2019-06-03 Last updated: 2019-06-03Bibliographically approved
Söderström, E. & Holgersson, J. (2019). Ökat digitalt innanförskap för äldre: Trelleborg. Skövde: Högskolan i Skövde
Open this publication in new window or tab >>Ökat digitalt innanförskap för äldre: Trelleborg
2019 (Swedish)Report (Other (popular science, discussion, etc.))
Place, publisher, year, edition, pages
Skövde: Högskolan i Skövde, 2019. p. 17
Series
IIT Technical Reports ; HS-IIT-TR-19-002
Keywords
Digitalt innanförskap, digitalisering
National Category
Information Systems
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-16729 (URN)
Projects
ELDIG
Available from: 2019-03-28 Created: 2019-03-28 Last updated: 2019-04-10Bibliographically approved
Åhlfeldt, R.-M., Nohlberg, M., Söderström, E., Lennerholt, C. & van Laere, J. (2018). Current Situation Analysis of Information Security Level in Municipalities. Journal of Information System Security, 14(1), 3-19
Open this publication in new window or tab >>Current Situation Analysis of Information Security Level in Municipalities
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2018 (English)In: Journal of Information System Security, ISSN 1551-0123, E-ISSN 1551-0808, Vol. 14, no 1, p. 3-19Article in journal (Refereed) Published
Abstract [en]

Municipalities manage a significant part of society's services, and hence they also handle a vast amount of information. A municipality's activities include managing a significant part of society's services, and municipalities’ supply and management of information are, therefore, critical for society in general, and also for achieving the municipalities’ own operational goals. However, research shows weaknesses in the municipalities' work on information security, and there is a need to study and identify the current level of security.

This paper presents the result from a GAP analysis mapping the current situation of Swedish municipalities' for systematic information security work, based on the demands made on municipalities from both research and social perspectives. The result shows that the information security level regarding the systematic security work is generally low, and that there is a need to implement adapted tools for Information Security Management Systems in order to support municipalities.

Keywords
Information Security, Information Security Management Systems, Municipality
National Category
Computer and Information Sciences
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-16354 (URN)
Available from: 2018-11-02 Created: 2018-11-02 Last updated: 2019-02-08Bibliographically approved
Åhlfeldt, R.-M., Nohlberg, M., Söderström, E., Lennerholt, C. & van Laere, J. (2018). Current Situation Analysis of Information Security Level in Municipalities. In: Gurpreet Dhillin, Spyridon Samonas (Ed.), Proceedings of the Annual Information Institute Conference: . Paper presented at 17th Annual Security Conference, Las Vegas, March 26, 2018 - March 28, 2018. The Information Institute
Open this publication in new window or tab >>Current Situation Analysis of Information Security Level in Municipalities
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2018 (English)In: Proceedings of the Annual Information Institute Conference / [ed] Gurpreet Dhillin, Spyridon Samonas, The Information Institute , 2018Conference paper, Published paper (Refereed)
Abstract [en]

Municipalities manage a significant part of society's services, and hence also handle a vast amount of information. A municipality's activities include managing a significant part of society's services, and the municipality's supply and management of information are, therefore, critical for society in general, but also for achieving the municipality's own operational goals. However, investigations show weaknesses in the municipalities' work on information security, and there is a need to study and identify the current level of security. This paper presents the result from a GAP analysis mapping the Swedish municipalities current situation for systematic information security work, based on the demands made on municipalities from both research and social perspectives. The result shows that the information security level regarding systematic security work is generally low and that there is a need for adapted tools for Information Security Management Systems in order to support municipalities.

Place, publisher, year, edition, pages
The Information Institute, 2018
National Category
Information Systems
Research subject
INF303 Information Security; Information Systems
Identifiers
urn:nbn:se:his:diva-16755 (URN)978-1-935160-19-9 (ISBN)
Conference
17th Annual Security Conference, Las Vegas, March 26, 2018 - March 28, 2018
Available from: 2019-04-08 Created: 2019-04-08 Last updated: 2019-07-08Bibliographically approved
Rose, J., Holgersson, J., Söderström, E., Göbel, H., Cronholm, S. & Hallqvist, C. (2018). Design principles for digital service innovation. In: : . Paper presented at The 15th Scandinavian Workshop on Electronic Government, SWEG 2018, 31 Jan - 1 Feb, 2018, Frederiksberg, Denmark.
Open this publication in new window or tab >>Design principles for digital service innovation
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2018 (English)Conference paper, Published paper (Other academic)
National Category
Information Systems
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-16695 (URN)
Conference
The 15th Scandinavian Workshop on Electronic Government, SWEG 2018, 31 Jan - 1 Feb, 2018, Frederiksberg, Denmark
Projects
Innoserve
Funder
Region Västra Götaland
Available from: 2019-03-12 Created: 2019-03-12 Last updated: 2019-05-20Bibliographically approved
Lennerholt, C., van Laere, J. & Söderström, E. (2018). Implementation challenges of Self Service Business Intelligence: A literature review. In: Proceedings of the 51st Hawaii International Conference on System Sciences: . Paper presented at 51st Hawaii International Conference on System Sciences, Hilton Waikoloa Village, Hawaii, USA, January 3-6, 2018 (pp. 5055-5063). Hilton Waikoloa Village, Hawaii, USA: IEEE Computer Society, 51, Article ID 0633.
Open this publication in new window or tab >>Implementation challenges of Self Service Business Intelligence: A literature review
2018 (English)In: Proceedings of the 51st Hawaii International Conference on System Sciences, Hilton Waikoloa Village, Hawaii, USA: IEEE Computer Society, 2018, Vol. 51, p. 5055-5063, article id 0633Conference paper, Published paper (Refereed)
Abstract [en]

In a traditional Business Intelligence (BI) system, power users serve less experienced casual users. Power users analyze and gather data requested by casual users, and produce the reports and visualizations that casual users base their decisions on. When data volumes and the usage frequency of a traditional BI system increase, power users have problems serving all the requests from casual users. The Self Service Business Intelligence (SSBI) approach can enable users to be more self-reliant and less dependent on power users. Although SSBI promises more benefits compared to a traditional BI system, many organizations fail to implement SSBI. The literature review presented in this paper discusses six SSBI challenges related to "Access and use of data" and four challenges related to "Self-reliant users". Awareness of these ten challenges can help practitioners avoid common pitfalls, when implementing SSBI, as well as guide SSBI researchers in focusing on their future research efforts.

Place, publisher, year, edition, pages
Hilton Waikoloa Village, Hawaii, USA: IEEE Computer Society, 2018
Series
Annual Hawaii International Conference on System Sciences. Proceedings, ISSN 1060-3425, E-ISSN 1530-1605
National Category
Information Systems
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-14618 (URN)978-0-9981331-1-9 (ISBN)
Conference
51st Hawaii International Conference on System Sciences, Hilton Waikoloa Village, Hawaii, USA, January 3-6, 2018
Projects
CCRAAAFFFTING
Funder
Swedish Civil Contingencies Agency, 2016-3046
Available from: 2018-01-04 Created: 2018-01-04 Last updated: 2018-04-25Bibliographically approved
Lennerholt, C. & Söderström, E. (2018). Tandläkarskräck ska inte förekomma i examensarbetet. In: NU2018 - Det akademiska lärarskapet: . Paper presented at NU2018 - Det akademiska lärarskapet, Västerås, 9-11 oktober, 2018. , Article ID 721.
Open this publication in new window or tab >>Tandläkarskräck ska inte förekomma i examensarbetet
2018 (Swedish)In: NU2018 - Det akademiska lärarskapet, 2018, article id 721Conference paper, Oral presentation with published abstract (Refereed)
Abstract [sv]

Under det tredje året på en kandidatutbildning gör studenterna det som ska vara ”kronan på verket” för deras utbildning – de skriver examensarbete. Lärare som involveras i examensarbetet, exempelvis handledare, examinator eller kursansvarig, har en stor och viktig uppgift i att hjälpa studenterna att göra den här kronan så bra och med så hög kvalitet som möjligt. Examensarbetet rymmer en unik möjlighet som sällan funnits i särskilt hög grad tidigare i utbildningen, att få träffa sin handledare. I mötet mellan handledare och student finns möjlighet till den goda diskussionen, det djupare samtalet där tankar kan utvecklas och där studenter kan få blomma ut i både kompetens och personlig utveckling. Allt detta anser vi vara en del av varje lärares individuella akademiska ledarskap. En del studenters examensarbeten går smidigt och relativt okomplicerat tillväga. Andra studenter fåren betydligt kurvigare väg med många farthinder att navigera kring. Dessa hinder handlar inte enbart om de rent ämnesmässiga, utan lika ofta om dåligt självförtroende hos studenten, eller om en brist på studiemotivation hos studenten. Det finns exempel på handledare, examinatorer och andra involverade som i detta läge tar händerna från studenten och tycker att problemet inte berör dem, att studenten får klara sig själv. Kanske vederbörande till och med suckar över lata eller svaga studenter. Vi tror dock att det är här, i de lite svårare situationerna som vi lärare måste plocka framdet goda akademiska ledarskapet och vår medmänsklighet och inte ge upp så lätt. Vår studie fokuserar på studentens upplevelse om vilka svårigheter som upplevs underexamensarbetet. Studien har pågått under 5 år (2011-2015). Statistik från kursutvärderingar och intervjuer med studenter identifierar följande problem under resan av examensarbetet:

  • Låg studiemotivation. Stort fokus med examensarbetet är att på egen hand driva en frågeställning som ska uppnå ett förväntat resultat. I många fall stämmer inte resan överens med förväntningarna, vilket lätt leder till att studentens motivation sänks.
  • Handledaren hjälper inte studenten att komma vidare. Examensarbetet är en mödosam process som ofta kräver en stöttande hand. Handledare bär en stor roll och ledarskap i att vägleda studenten. Tyvärr upplever många studenter att mötet med handledaren har motsatt effekt, att de ständigt påvisar problem som måste lösas. Tyvärr sätts lite fokus på vad som redan håller bra kvalité eller vad studenten gjort bra hittills.
  • Mötet med handledaren är inte ett bekvämt möte. Studenter jämför mötet med ”tandläkarskräck”. Istället för ett forum i syfte att driva studenten framåt samt främja eget initiativ och driv, upplevs mötet som ett forum i syfte att uppfylla handledarens krav. Detta upplevs som motsatt effekt i syftet att låta studentens kunskap blomma ut.

Vår studie har bemött problematiken genom att införa pedagogiska tekniker i syfte att främja studentens lärprocess och lärarens ledarskap att motivera studenten. Istället för att ständigt diskutera problem läggs stor vikt på hur ledarskap kan öka studentens självförtroende att bli mer självgående. Kursutvärderingar och intervjuer med studenter från de senaste två åren visar att problematiken är bemött väl. Dessa erfarenheter vill vi gärna dela med oss av.

National Category
Pedagogical Work
Research subject
Information Systems
Identifiers
urn:nbn:se:his:diva-16641 (URN)
Conference
NU2018 - Det akademiska lärarskapet, Västerås, 9-11 oktober, 2018
Available from: 2019-02-19 Created: 2019-02-19 Last updated: 2019-02-19Bibliographically approved
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