Open this publication in new window or tab >>2024 (English)In: Public Management Review, ISSN 1471-9037, E-ISSN 1471-9045, Vol. 26, no 7, p. 2014-2038Article in journal (Refereed) Published
Abstract [en]
It is increasingly argued that public management should build on a service logic instead of the prevailing manufacturing logic of New Public Management (NPM). Drawing from three cases in Swedish public healthcare, key features of a service logic such as value creation, co-production, and collaboration are prominent in formal documents and everyday talk. However, the 67 interviews in this study reveal that the service logic ideal is practically unreachable in a context impregnated by NPM. Instead, we suggest that street-level bureaucrats often need to address service logic expectations (public values, relationship-building, etc.) using an NPM logic (measurements, control, etc.).
Place, publisher, year, edition, pages
Taylor & Francis Group, 2024
Keywords
healthcare, new public management, Public service logic, Sweden
National Category
Business Administration Public Administration Studies
Research subject
Followership and Organizational Resilience
Identifiers
urn:nbn:se:his:diva-23108 (URN)10.1080/14719037.2023.2241051 (DOI)001039610600001 ()2-s2.0-85166770048 (Scopus ID)
Note
CC BY 4.0
© 2023 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.
Published online: 02 Aug 2023
Correspondence Address: E. Eriksson; Department of Work Life and Social Welfare, University of Borås, Borås, Sweden; email: erik.eriksson@hb.se
2023-08-172023-08-172024-08-13Bibliographically approved