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Lennerholt, C., van Laere, J. & Söderström, E. (2023). Success factors for managing the SSBI challenges of the AQUIRE framework. Journal of Decision Systems, 32(2), 491-512
Öppna denna publikation i ny flik eller fönster >>Success factors for managing the SSBI challenges of the AQUIRE framework
2023 (Engelska)Ingår i: Journal of Decision Systems, ISSN 1246-0125, E-ISSN 2116-7052, Vol. 32, nr 2, s. 491-512Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

Self-service business intelligence (SSBI) enables all users, including those with limited technical skills, to perform business intelligence (BI) tasks without the support of BI experts. SSBI reduces pressure on BI experts, gives more freedom to self-reliant users and speeds up decision-making. Recent research has illustrated how organisations experience numerous challenges when trying to obtain SSBI benefits. The AQUIRE framework organises 37 identified SSBI challenges in five categories: Access and use of data, Data Quality, User Independence, creating Reports and Education. SSBI literature does poorly address how these challenges can be tackled. This research study aimed to identify strategies on how to manage those 37 SSBI challenges. The performed case study includes 24 semi-structured interviews with respondents from two organisations which have been heavily involved in SSBI implementation. The results reveal how nine identified SSBI success factors are related to the 37 AQUIRE challenges and how they can be addressed over time.

Ort, förlag, år, upplaga, sidor
Taylor & Francis Group, 2023
Nyckelord
Self service business intelligence, success factors, challenges, SSBI, education
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
Informationssystem (IS)
Identifikatorer
urn:nbn:se:his:diva-21038 (URN)10.1080/12460125.2022.2057006 (DOI)000780314700001 ()2-s2.0-85127119742 (Scopus ID)
Forskningsfinansiär
Myndigheten för samhällsskydd och beredskap, MSB , 2016-3046
Anmärkning

CC BY-NC-ND 4.0

Published online: 23 Mar 2022

CONTACT Christian Lennerholt christian.lennerholt@his.se School of Informatics, University of Skövde, Skövde, Sweden

This research was supported by Grant [2016-3046] of the Swedish Civil Contingencies Agency

Tillgänglig från: 2022-04-06 Skapad: 2022-04-06 Senast uppdaterad: 2023-08-15Bibliografiskt granskad
Eriksson, N., Söderström, E. & Åhlfeldt, R.-M. (2022). Patient Empowerment and its Connection to Trust. In: Peter Bath; Päivi Jokela; Laura Sbaffi (Ed.), Proceedings of the 18th International Symposium on Health Information Management Research: . Paper presented at The 18th International Symposium on Health Information Management Research, iSHIMR, Using digital information for better patient health, care and well-being, Kalmar, Sweden (Online) 17-18 October 2020. Kalmar: Linnaeus University; University of Sheffield
Öppna denna publikation i ny flik eller fönster >>Patient Empowerment and its Connection to Trust
2022 (Engelska)Ingår i: Proceedings of the 18th International Symposium on Health Information Management Research / [ed] Peter Bath; Päivi Jokela; Laura Sbaffi, Kalmar: Linnaeus University; University of Sheffield , 2022Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

Patient Empowerment (PE) allows patients to be more active in managing their own health and quality of life. The aim of this paper is to analyze how trust affects PE, in the context of healthcare information systems. An interview study was conducted concerning patients’ online access to electronic healthcare records. Results show that PE requires that patients trust the information that healthcare professionals and their electronic health record systems provide. Without trust, patients cannot control their own participation in relation to the healthcare professionals. This may result in a diminished ability to participate in the healthcare processes regarding their own care. Practical implications include acquired knowledge about and awareness of how trust influences PE, with particular emphasis on healthcare professionals. A trust model is presented that illustrates the trustor-trustee dimensions of PE. This model has both theoretical and practical implications in its illustration of how trust and PE connect.  

Ort, förlag, år, upplaga, sidor
Kalmar: Linnaeus University; University of Sheffield, 2022
Nyckelord
EHR, online medical records, patient empowerment, trust
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
Informationssystem (IS); Medarbetarskap och organisatorisk resiliens (FORE)
Identifikatorer
urn:nbn:se:his:diva-19422 (URN)10.15626/ishimr.2020.06 (DOI)978-91-89081-09-3 (ISBN)
Konferens
The 18th International Symposium on Health Information Management Research, iSHIMR, Using digital information for better patient health, care and well-being, Kalmar, Sweden (Online) 17-18 October 2020
Anmärkning

CC BY-NC-ND 4.0

Tillgänglig från: 2021-01-22 Skapad: 2021-01-22 Senast uppdaterad: 2022-05-05Bibliografiskt granskad
Söderström, E., Eriksson, N. & Åhlfeldt, R.-M. (2021). A Holistic Approach of how to handle Patient Information to support Seamless and Secure care. In: Peter Bednar; Alexander Nolte; Mikko Rajanen; Anna Sigridur Islind; Helena Vallo Hult; Fatema Zaghloul; Aurelio Ravarini; Alessio Maria Braccini (Ed.), Proceedings of the 7th International Workshop on Socio-Technical Perspective in IS Development (STPIS 2021): Virtual conference in Trento, Italy, October 11-12, 2021. Paper presented at The 7th International Workshop on Socio-Technical Perspective in IS Development (STPIS 2021). 11-12 October 2021, Trento, Italy. (pp. 198-203). CEUR-WS, 3016, Article ID 17.
Öppna denna publikation i ny flik eller fönster >>A Holistic Approach of how to handle Patient Information to support Seamless and Secure care
2021 (Engelska)Ingår i: Proceedings of the 7th International Workshop on Socio-Technical Perspective in IS Development (STPIS 2021): Virtual conference in Trento, Italy, October 11-12, 2021 / [ed] Peter Bednar; Alexander Nolte; Mikko Rajanen; Anna Sigridur Islind; Helena Vallo Hult; Fatema Zaghloul; Aurelio Ravarini; Alessio Maria Braccini, CEUR-WS , 2021, Vol. 3016, s. 198-203, artikel-id 17Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

Healthcare, like society in general, is facing great changes and challenges. Rapid development and uptake of digital technologies bring about the need to change. With the COVID-19 pandemic, the amount of healthcare meetings taking place online has surged. This means, among other things, that there are more healthcare actors involved in a patient’s care, and that information relating to a patient needs to be shared across borders now more than ever need to be improved. However, this is currently not done seamlessly, and there are many hinders and obstacles to overcome. This research aims at enabling a holistic approach on how to handle patient information in order to support seamless and secure care along the whole patient process. In doing so, drivers and hinders need to be identified, and a socio-technical framework with concrete guidelines will be developed. These results will be a first step towards filling this research gap, and will connect several perspectives in order to make the results truly actionable and holistic.

Ort, förlag, år, upplaga, sidor
CEUR-WS, 2021
Serie
CEUR Workshop Proceedings, E-ISSN 1613-0073 ; 3016
Nyckelord
patient information, seamless patient process, information security, socio-technical framework
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik Företagsekonomi
Forskningsämne
INF303 Informationssäkerhet; Medarbetarskap och organisatorisk resiliens (FORE); Informationssystem (IS)
Identifikatorer
urn:nbn:se:his:diva-20731 (URN)2-s2.0-85121006016 (Scopus ID)
Konferens
The 7th International Workshop on Socio-Technical Perspective in IS Development (STPIS 2021). 11-12 October 2021, Trento, Italy.
Anmärkning

CC BY 4.0

CEUR Workshop Proceedings (CEUR-WS.org) is a free open-access publication service at Sun SITE Central Europe operated under the umbrella of RWTH Aachen University.

Tillgänglig från: 2021-11-30 Skapad: 2021-11-30 Senast uppdaterad: 2022-04-11Bibliografiskt granskad
Lennerholt, C., van Laere, J. & Söderström, E. (2021). User-Related Challenges of Self-Service Business Intelligence. Information systems management, 38(4), 309-323
Öppna denna publikation i ny flik eller fönster >>User-Related Challenges of Self-Service Business Intelligence
2021 (Engelska)Ingår i: Information systems management, ISSN 1058-0530, E-ISSN 1934-8703, Vol. 38, nr 4, s. 309-323Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

Self-service Business Intelligence (SSBI) allows non-technical users to use Business Intelligence in a self-reliant manner without the support of technical users. Many organizations struggle to utilize the potential of SSBI and experience implementation challenges. This study aims to explore user-related SSBI challenges by conducting 30 qualitative interviews with 2 SSBI implementation projects. Analysis revealed challenges that can help practitioners to avoid unnecessary obstacles when implementing and using SSBI, and guide researchers in simplifying the implementation process.

Ort, förlag, år, upplaga, sidor
Taylor & Francis, 2021
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
Informationssystem (IS)
Identifikatorer
urn:nbn:se:his:diva-19056 (URN)10.1080/10580530.2020.1814458 (DOI)000568943800001 ()2-s2.0-85090986820 (Scopus ID)
Anmärkning

CC BY-NC-ND 4.0

Tillgänglig från: 2020-09-14 Skapad: 2020-09-14 Senast uppdaterad: 2022-04-13Bibliografiskt granskad
Rose, J., Holgersson, J. & Söderström, E. (2020). Digital Inclusion Competences for Senior Citizens: The Survival Basics. In: Gabriela Viale Pereira, Marijn Janssen, Habin Lee, Ida Lindgren, Manuel Pedro Rodríguez Bolívar, Hans Jochen Scholl, Anneke Zuiderwijk (Ed.), Electronic Government: 19th IFIP WG 8.5 International Conference, EGOV 2020, Linköping, Sweden, August 31 – September 2, 2020, Proceedings. Paper presented at 19th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2020, Linköping, Sweden, August 31 – September 2, 2020 (pp. 151-163). Cham: Springer
Öppna denna publikation i ny flik eller fönster >>Digital Inclusion Competences for Senior Citizens: The Survival Basics
2020 (Engelska)Ingår i: Electronic Government: 19th IFIP WG 8.5 International Conference, EGOV 2020, Linköping, Sweden, August 31 – September 2, 2020, Proceedings / [ed] Gabriela Viale Pereira, Marijn Janssen, Habin Lee, Ida Lindgren, Manuel Pedro Rodríguez Bolívar, Hans Jochen Scholl, Anneke Zuiderwijk, Cham: Springer, 2020, s. 151-163Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

The rapid pace of digitalisation provides many smarter and more efficient ways of interacting with the world, but may also lead to the exclusion of some groups. Senior citizens are one of these groups at risk. Taking the European Digital Competence Framework for Citizens as a starting point, we investigate digital survival skills for the elderly. Data was collected from digital education workshops for senior citizens organized jointly between Telia, Swedish municipalities, and the researchers. We use content analysis to understand seniors’ perceptions of which competences they need to survive in an increasingly digital environment and provide a version of the Competence Framework targeted at senior citizen inclusion. Lessons for inclusion initiatives are drawn from the results.

Ort, förlag, år, upplaga, sidor
Cham: Springer, 2020
Serie
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 12219
Nyckelord
E-government, Digital inclusion, Digital competence, Senior citizens
Nationell ämneskategori
Teknik och teknologier Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning Pedagogik Arbetsterapi Mänsklig interaktion med IKT Systemvetenskap, informationssystem och informatik
Forskningsämne
Informationssystem (IS)
Identifikatorer
urn:nbn:se:his:diva-18945 (URN)10.1007/978-3-030-57599-1_12 (DOI)2-s2.0-85096504653 (Scopus ID)978-3-030-57598-4 (ISBN)978-3-030-57599-1 (ISBN)
Konferens
19th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2020, Linköping, Sweden, August 31 – September 2, 2020
Anmärkning

Also part of the Information Systems and Applications, incl. Internet/Web, and HCI book sub series (LNISA, volume 12219)

Tillgänglig från: 2020-08-24 Skapad: 2020-08-24 Senast uppdaterad: 2020-12-03Bibliografiskt granskad
Lennerholt, C., van Laere, J. & Söderström, E. (2020). User Related Challenges of Self-Service Business Intelligence. In: Proceedings of the 53rd Hawaii International Conference on System Sciences: . Paper presented at The 53rd Hawaii International Conference on System Sciences. HICSS 2020. Maui, United States, January 7-10, 2020 (pp. 188-197). Hawaii International Conference on System Sciences
Öppna denna publikation i ny flik eller fönster >>User Related Challenges of Self-Service Business Intelligence
2020 (Engelska)Ingår i: Proceedings of the 53rd Hawaii International Conference on System Sciences, Hawaii International Conference on System Sciences , 2020, s. 188-197Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

Self-service Business Intelligence (SSBI) is an upcoming trend allowing non-technical casual users to use Business Intelligence (BI) in a self-reliant manner without the support of technical power users. Many organizations struggle to utilize the potential of SSBI and experience data-related and user-related SSBI implementations challenges. This study aimed at exploring user-related SSBI challenges by conducting and analyzing a total of 30 qualitative interviews with 5 BI consultants and 10 customer representatives involved in 2 SSBI implementation project teams. Analysis of the interviews revealed ten challenges related to “self-reliant users”, seven challenges related to “creating SSBI reports” and five challenges related to “SSBI education”, which differ considerably from SSBI challenges commonly discussed in literature. Awareness of these 22 challenges can help practitioners to avoid unnecessary obstacles when implementing and using SSBI, and guide SSBI researchers in simplifying the implementation process of SSBI.

Ort, förlag, år, upplaga, sidor
Hawaii International Conference on System Sciences, 2020
Serie
Proceedings of the Annual Hawaii International Conference on System Sciences (HICSS), ISSN 1530-1605, E-ISSN 2572-6862
Nyckelord
Business Intelligence, Self Service Business Intelligence, Challenges, Users
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
Informationssystem (IS)
Identifikatorer
urn:nbn:se:his:diva-18162 (URN)10.24251/HICSS.2020.024 (DOI)2-s2.0-85108157729 (Scopus ID)978-0-9981331-3-3 (ISBN)
Konferens
The 53rd Hawaii International Conference on System Sciences. HICSS 2020. Maui, United States, January 7-10, 2020
Anmärkning

CC BY-NC-ND 4.0

Tillgänglig från: 2020-01-24 Skapad: 2020-01-24 Senast uppdaterad: 2022-04-13Bibliografiskt granskad
Holgersson, J. & Söderström, E. (2019). Bridging the gap: Exploring elderly citizens' perceptions of digital exclusion. In: Paul Johannesson, Pär Ågerfalk, Remko Helms (Ed.), Proceedings of the 27th European Conference on Information Systems (ECIS): . Paper presented at 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Association for Information Systems, Article ID 28.
Öppna denna publikation i ny flik eller fönster >>Bridging the gap: Exploring elderly citizens' perceptions of digital exclusion
2019 (Engelska)Ingår i: Proceedings of the 27th European Conference on Information Systems (ECIS) / [ed] Paul Johannesson, Pär Ågerfalk, Remko Helms, Association for Information Systems, 2019, artikel-id 28Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

Digital exclusion of elderly citizens is a main contributor for poor uptake of public e-service. The situation is alarming since elderly citizens are a major target for many upcoming services provided by governments, such as online health care services. Playing an important role in a sustainable society, governments should always strive towards increased efficiency and effectivity in order for publicly founded resources to be better used. However, sustainable development of public e-services is problematic if the intended receivers of such services are excluded from, or do not want to use them. In order to address this problematic situation we need to know more about elderly citizens’ perceptions of why they are digitally excluded. We add to existing research by providing a large sample of empirical data explaining elderly citizens’ own perceptions about why they are digitally excluded. Furthermore, we present how these perceptions can be categorised and also how they relate in between. Such findings may serve as a basis for how to deal with these problems in order to enhance digital inclusion of elderly citizens, which in the long run may enhance their uptake of public e-service.

Ort, förlag, år, upplaga, sidor
Association for Information Systems, 2019
Nyckelord
Digital Exclusion, The Digital Divide, E-government, Digital Service, Public e-service
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
Informationssystem (IS)
Identifikatorer
urn:nbn:se:his:diva-16908 (URN)2-s2.0-85087108818 (Scopus ID)978-1-7336325-0-8 (ISBN)
Konferens
27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019
Anmärkning

IIT2019kv2

Tillgänglig från: 2019-05-23 Skapad: 2019-05-23 Senast uppdaterad: 2020-07-10Bibliografiskt granskad
Rose, J., Holgersson, J. & Söderström, E. (2019). Designing Innovative Digital Services for Government: A Business Model Canvas Adaptation. In: Paul Johannesson, Pär Ågerfalk, Remko Helms (Ed.), Proceedings of the 27th European Conference on Information Systems (ECIS): . Paper presented at 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Association for Information Systems, Article ID 11.
Öppna denna publikation i ny flik eller fönster >>Designing Innovative Digital Services for Government: A Business Model Canvas Adaptation
2019 (Engelska)Ingår i: Proceedings of the 27th European Conference on Information Systems (ECIS) / [ed] Paul Johannesson, Pär Ågerfalk, Remko Helms, Association for Information Systems, 2019, artikel-id 11Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

E-government is not known for its progressive approach to the design of e-services. An action design research approach is taken for the development of a tool for helping e-service designers work in an innovative way. The theoretical grounding is in open service innovation, service-dominant logic and service design, and the research was conducted with the help of local government prac-titioners in Sweden. The resulting tool is an adaptation of the well-known business model canvas – the innovative digital service canvas. Other contributions include an approach to design science incorporating theory-based design principles, and the design principles themselves.

Ort, förlag, år, upplaga, sidor
Association for Information Systems, 2019
Nyckelord
digital services, e-services, innovation, action design research, design principles, business model canvas
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning
Forskningsämne
Informationssystem (IS)
Identifikatorer
urn:nbn:se:his:diva-17146 (URN)2-s2.0-85087103363 (Scopus ID)978-1-7336325-0-8 (ISBN)
Konferens
27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019
Projekt
Innoserve
Forskningsfinansiär
Västra Götalandsregionen
Tillgänglig från: 2019-06-17 Skapad: 2019-06-17 Senast uppdaterad: 2020-07-10Bibliografiskt granskad
Holgersson, J., Söderström, E. & Rose, J. (2019). Digital inclusion of elderly citizens for a sustainable society. In: Paul Johannesson, Pär Ågerfalk, Remko Helms (Ed.), Proceedings of the 27th European Conference on Information Systems (ECIS): . Paper presented at 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Association for Information Systems, Article ID 7.
Öppna denna publikation i ny flik eller fönster >>Digital inclusion of elderly citizens for a sustainable society
2019 (Engelska)Ingår i: Proceedings of the 27th European Conference on Information Systems (ECIS) / [ed] Paul Johannesson, Pär Ågerfalk, Remko Helms, Association for Information Systems, 2019, artikel-id 7Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

In an increasingly digitalised society, participation becomes dependent on digital skills – the ability to understand and use the everyday Internet technologies that surround us. People who have difficulty acquiring these skills risk being digitally excluded. One such group is the elderly; all research studies show that they are disadvantaged. The project focuses on digital inclusion for elderly citizens, addressing goal 10 of the United Nations global sustainability goals: reduced inequality within and among countries. It brings together researchers, industry and government in a collaborative practice (action research) program designed to increase theoretical knowledge of digital inclusion in Sweden, and to provide useful guidelines and tools for improving societal involvement of elderly citizens. The collaborative practice approach incorporates survey and interview techniques to ensure scientific rigor. A feature of the project is the use of a cross-generational teaching and learning approach – young people (digital natives) interacting with elderly - which has not previously been researched. Our initial results show that the benefits for the elderly include reduced isolation, more autonomy and independence, and better health.

Ort, förlag, år, upplaga, sidor
Association for Information Systems, 2019
Nyckelord
Digitalisation, The Digital Divide, Digital exclusion, E-government. Digital service, Elderly citizens
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
Informationssystem (IS)
Identifikatorer
urn:nbn:se:his:diva-16909 (URN)978-1-7336325-0-8 (ISBN)
Konferens
27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019
Tillgänglig från: 2019-05-23 Skapad: 2019-05-23 Senast uppdaterad: 2019-05-23Bibliografiskt granskad
Rose, J., Göbel, H., Cronholm, S., Holgersson, J., Söderström, E. & Hallqvist, C. (2019). Theory-Based Design Principles for Digital Service Innovation. e-Service Journal, 11(1), 1-30
Öppna denna publikation i ny flik eller fönster >>Theory-Based Design Principles for Digital Service Innovation
Visa övriga...
2019 (Engelska)Ingår i: e-Service Journal, ISSN 1528-8226, E-ISSN 1528-8234, Vol. 11, nr 1, s. 1-30Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

The article establishes theory-based design principles for constructing tools and methods for developing innovative digital services. The research method is developed from process advice offered for this task, in the context of design science. We define the objectives for the design task (solution objectives), identify and justify suitable kernel theories (service design, open innovation, service-dominant logic), and derive the principle normative elements of the chosen theories. Convergences and contradictions in the normative elements are analysed in relation to the method design task, and the prescriptive elements are synthesised into six core design principles. Implications for both the method design task, and research and practice in general are drawn.

Ort, förlag, år, upplaga, sidor
Indiana University Press, 2019
Nyckelord
design principles, design science, service design, digital services, open innovation, service-dominant logic
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning
Forskningsämne
Informationssystem (IS)
Identifikatorer
urn:nbn:se:his:diva-17690 (URN)10.2979/eservicej.11.1.01 (DOI)
Projekt
ELDIG
Tillgänglig från: 2019-09-17 Skapad: 2019-09-17 Senast uppdaterad: 2019-11-08Bibliografiskt granskad
Projekt
Tillit (trust) och standardisering i inter-organisatoriskt samarbete [2008-00916_Vinnova]; Högskolan i SkövdeTjänster för OFFEntlig Effektiv handel (TOFFEE) [2008-00767_Vinnova]; Högskolan i Skövde
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